Advanced Medical Support Assistant

Summary

The Advanced Medical Support Assistant (AMSA) in the Audiology & Speech Pathology Service serves as the initial point of contact for units, clinics, and patients. Duties include scheduling appointments, tracking and responding to electronic orders and consults, and managing information in medical records. Requires practical knowledge of computerized data entry, information processing systems, and patient‑care software.

Opening Dates: 12/31/2025 – 01/12/2026. Salary: $45,409 to $59,031 per year (GS‑6).

Location:

Lincoln, NE.

Work schedule:

Full‑time, 40 hours per week, Monday–Friday. Telework:
Not available.

• Customer Service: greet and check in patients, assist with mobile check‑in, gather medical information, refer to appropriate team members, report backlogs and issues, document complaints, resolve problems.
• Receptionist duties: monitor copying/faxing, answer and route phone calls.
• Administrative duties: review recall reminder lists, prepare clinic lists, ensure encounter and return‑to‑clinic orders, review consults, interpret provider orders, complete reports, record meeting minutes, supervise appointments, process transfers, monitor audio care, perform eligibility checks, maintain warehouse supplies.
• Special duties as assigned.

Competitive salary with regular increases. Paid time off: 37–50 days annually (13–26 days leave, 13 days sick leave, 11 federal holidays). Parental leave: up to 12 weeks after 12 months of employment. Child‑care subsidy: up to 25% of eligible costs for families below $144,000. Retirement: federal pension (5‑year vesting) and 401(k) with up to 5% VA contribution. Insurance: federal health, vision, dental, life, long‑term care.

Citizenship: U.S. citizen. Proficiency in written and spoken English. Background/security investigation required. Participation in seasonal influenza vaccination program required. Must be qualified by closing date 11:59 PM (ET) 01/12/2026.

Submit a transcript for education‑based qualifications. Submit an SF‑50 for specialized experience. Other required documents: resume, cover letter, DD‑214/Statement of Service, disability letter (if applicable), performance appraisal, federal employee notification (SF‑50). Reference and application documents must be provided by closing date.

Apply online via USAJOBS by 11:59 PM (ET) 01/12/2026. Complete the required questionnaire and upload all documents. Link to application: (Use the "Apply for this Job" box below). Questionnaire/.

Michelle Smull
Phone: 785‑350‑1951
Email:
Michelle.

Smull
Address: VA Nebraska‑Western Iowa HCS – Omaha, 4101 Woolworth Avenue, Omaha, NE 68105, US