Business Administrator Level 3 Apprentice; Tenancy Services

The City of Lincoln Council is seeking a highly motivated individual to work within their Tenancy Services team. Communication and negotiation skills are key to this role which will involve having contact with tenants, tenants' groups, social landlords, colleagues in Housing and within other Directorates of the Council.

• Assisting with preparing, updating and maintaining tenancy records and case files
• Inputing and checking data on housing management systems.
• Ensuring records are accurate, confidential and compliant with data protection standards.
• Handling incoming e-mails, phone calls and enquiries, ensuring they are directed to the right officer.
• Supporting tenants with basic information such as rent queries and signposting to relevant services.
• Preparing letters and documentation used in tenancy management.
• Assisting officers with estate-based tasks, including scheduling inspections and updating logs from site visits.
• Collating information for new tenancies, tenancy reviews, anti-social behaviour cases and safeguarding referrals.
• Supporting the Tenancy Services team with general administrative tasks.

• Ability to use own initiative.
• Good interpersonal and communication skills.
• Ability to meet deadlines and prioritise day to day workloads.
• An understanding of adhering to and maintaining confidentiality.
• GCSE's (or equivalent) to include English and Maths at Grade C/4 or above.
• Ability to demonstrate an understanding of and commitment to Equality, Diversity, and Inclusion (EDI) and how it applies to the role.

• Flexible working options / Flexi time scheme.
• Generous annual leave entitlement plus bank holidays.
• Local government pension scheme (currently 23.4% employer contribution).
• Employee online discount scheme (including cinema, retail / supermarkets and homeware / tech).
• Health and Wellbeing support.
• Sustainable Travel Options (Tax free bike scheme and discounted City parking).

For an informal discussion, please contact Sharon Hylton (WBL Team Leader) on

In order to complete your application, please download and read the job description attached. You will find the essential criteria required for the role in the person specification section, so please ensure you address this in your supporting statement.

All external candidates are subject to satisfactory pre-employment checks and a 6‑month probationary period. This role also requires a basic DBS check.

Please be aware that the City of Lincoln Council does not hold a UKVI sponsor licence and is therefore unable to sponsor work visas. If you think you may require a visa to work in the UK, please refer to UK Visas & Immigration before applying as you may be eligible to work in the UK via an alternative visa route.

As a Disability Confident Scheme employer, we guarantee to interview all disabled applicants who meet the essential criteria for the vacancy.