Utility Construction Specialist

Black Hills Energy is people powered and purpose driven. Our team uses the power of energy to improve life for over one million customers in 800+ communities across the West and Midwest. We seek talented, caring people who embody our core values and contribute to a culture of inclusion and growth. As an organization, we believe the best part of working on our team is our commitment to making tomorrow better than today-for our customers, communities and each other.

Design, estimate and manage the construction activities for basic residential and commercial customer construction services. Complete forms, design services, dispatch work orders, assist customers with developing Service Request tool profiles, and create customer accounts when applicable. Ensure that customer accounts are set up accurately and that tariffs are consistently applied.

Pay Range: $25.72 - $38.44 per hour (This posting includes the full pay range for this position. Pay is based on a number of factors and may vary depending on job-related knowledge, skills, experience, and internal equity.)

Reporting Relationship: Utility Construction Supervisor

Location: Lincoln, Nebraska

• Review job types/work in Service Request tool and assign appropriately.
• Utilize various computer programs to prepare estimates and design basic gas construction projects including but not limited to new services, maintenance (including service line replacements and retirements) and third-party damage repairs.
• Ensure the successful closure of projects, maintaining a high standard of accuracy throughout the process.
• Ensure that all work on assigned projects is planned so that construction can be accomplished in a timely and efficient manner. Enter and dispatch orders in system to be scheduled.
• Effectively communicate company construction policies and procedures to customers and collaborate with them to best satisfy needs.
• Provide backup for Utility Construction Planners on work order preparation, customer contact, technical assistance.
• Collaborate with other departments to schedule customer construction projects, ensuring maximum satisfaction of customer needs. Coordinate efforts with customers, internal field crews, and contractors.
• Ensure that gas construction follows company and industry codes and standards.
• Ensure accurate mapping of facilities and approving Digital As-Builts.
• Code and approve construction job invoices, within applicable states.
• Create, monitor, and follow up on work orders related to third-party damages.

• Promote culture of safety, compliance, collaboration and continuous improvement.
• Perform and manage special projects that may be assigned.
• Provide support to other areas of the Company as requested or assigned including the assistance with storm restoration as needed.

• High School Diploma or equivalent.
• Minimum of 3 years of utility environment, construction environment or relevant experience.
• Proficient knowledge of Microsoft Office programs.
• This role will be required to travel up to 10% of the time.
• This position requires driving responsibilities. You must hold and maintain a valid driver's license and a driving record that meets company and insurer standards.

• Ability to work effectively in a fast-paced, multi-task environment as a collaborative team member.
• Independent, well-organized, self-starter and able to adapt to change.
• Ability to develop and implement work processes which contribute to increased efficiencies.
• Ability to work independently as well as in a team environment.
• Outstanding verbal and written communication skills.
• Ability to accurately resolve customer complaints in a diplomatic and professional manner.
• Ability to handle and prioritize multiple projects.
• Strong communication skills; ability to professionally collaborate with customers and individuals across the organization in written and verbal communications.
• Excellent organizational skills.

This description is not intended to be an all-inclusive list of responsibilities, duties and requirements for employees in this position. Job descriptions may and do change periodically. Where positions are covered by a collective bargaining unit agreement, the terms and conditions of the agreement will apply.

We are a customer, growth and safety focused utility company that is dedicated to our communities. We improve life with energy as an energy partner of choice. Our diverse culture fuels unique…