Insurance Risk Interviewer

Insurance Risk Interviewer

Synectics Inc. is seeking an Insurance Risk Interviewer to complete life insurance medical and financial interviews via telephone outbound calls for multiple client companies.

• Complete life insurance medical and financial interviews via telephone outbound calls.
• Place outbound calls to contact life insurance applicants.
• Complete interview with applicant or leave a message for a return call.
• Gather medical, financial, occupational, and avocation histories during interview.
• Review and edit information collection during the interview for quality assurance purposes.
• Use the C4 call management system, Dialer, and Avaya Phone System to make telephone calls.
• Log call attempts, document information with orders as necessary and record call results.
• Learn the specific requirements stipulated by each client company.
• Respond to the needs and requests of clients, staff and management in a professional and expedited manner.
• Observe all compliance policies and safety policies and procedures as outlined in the Safety Manual or other special trainings.
• Perform other duties as assigned to meet the business needs or customer requirements.
• Work in a production-based and revenue-generating call center.

• HS diploma or equivalent.
• Experience in Life Insurance, Medical Terminology, and Customer Service is preferred.
• Attention to detail.
• Ability to be on the phone and provide great customer service, as this is a concierge level of service.
• Shift/Time Zone Preferences:
• 7am-4pm CST
• 8am-5pm CST
• 9am-6pm CST

• Healthcare Insurance: Eligible employees and their dependents receive coverage through Blue Cross Blue Shield of Illinois. Eligibility begins on the first day of the calendar month following 60 days of continuous full‑time employment. Premiums are subsidized by Synectics.
• Dental Insurance: Eligible employees and their dependents receive coverage through Met Life. Eligibility begins on the first day of the calendar month following 60 days of continuous full‑time employment.
• Vision Insurance: Eligible employees receive vision insurance through VSP. Eligibility begins on the first day of the calendar month following 60 days of continuous full‑time employment.
• 401(k) Plan: The Synectics Inc. Investment Savings Retirement Plan. Employees age 21+ may invest on the first enrollment date at least 30 days after employment begins. Enrollment dates:
  January 1, April 1, July 1, October 1.
• Technical Certification Bonus: Up to $500 for an approved professional certification related to the current position. Awarded 90 days after confirmation of successful completion. One bonus per calendar year.

Synectics is an equal opportunity employer.

Entry level

Contract

Administrative

Staffing and Recruiting