Customer Service Representative

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At its core, Basic Block helps truck drivers get paid faster. Period. Our industry‑leading software and financial services allow independent truck drivers to spend less time worrying about cash flow and more time focused on the road.

We are seeking a responsible, detail‑oriented Customer Service Representative with excellent communication skills. In this role, you will demonstrate initiative, teamwork, and a strong commitment to customer satisfaction. You will assist carriers with account inquiries, ensure timely document submission, and collaborate with sales and customer service teams to provide efficient solutions. The ideal candidate is proactive, organized, and dedicated to delivering exceptional support in a fast‑paced environment.

• Maintain continuous communication with carriers and customers via phone, email, and text
• Ensure all parties are informed of necessary information
• Assist clients with account updates, invoice submissions, funding status, and general queries related to the factoring operations
• Maintain and update accurate information in the company’s operating system
• Assist customers with app support
• Help customers source loads via load boards and direct relationships

• Have shared values, meaning play fast and win, be autonomous, and do what you say you are going to do
• Show up, take responsibility and have a growth mindset
• Have superior communication skills and outstanding problem‑solving abilities
• Be customer‑focused, with a passion for providing an amazing customer experience and helping clients achieve great things
• Have clear communication with customers
• Have good analytical skills and basic mathematics
• Have incredible time management and organizational skills with the ability to navigate multiple tasks at once
• Have earned a High School Diploma or equivalent

• 1-3 years experience in the logistics field

• Employee stock options
• Paid time off
• Health
• Dental
• Vision
• Complimentary caffeine, soda, and snacks
• Weekly team lunches (on us)

Basic Block is an equal opportunity employer