Personal Banker

About Working At Commerce

Building a career here is more than just steps on a ladder. It’s about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. Our culture is about our people, the ones in our communities and the ones that work with us, and provides opportunities to grow, learn, and build relationships.

Because our number one investment is you.

Hourly: $20.00 - $24.40 (Amount based on relevant experience, skills, and competencies.)

Our Personal Bankers are personable, goal-oriented, and passionate about helping customers improve their financial health. As a Personal Banker, you’ll gain valuable insight into banking and finance, help customers with their daily financial challenges, and build a rewarding career at the Lee Summit 3rd St location.

• Receive the tools, resources, and training you need to be successful and to further your career with Commerce Bank.
• Deliver an excellent customer experience both in person and over the phone to ensure we meet customers’ financial needs.
• Actively listen to our customers to make appropriate recommendations that match their needs.
• Educate customers on a variety of retail products and digital solutions that improve their financial wellness.
• Ensure financial transactions are completed accurately and efficiently, while complying with all policies, procedures, and regulatory requirements.
• Establish relationships with other internal departments and refer customers to specialists when complex financial needs are identified.
• Earn more than your base pay through our quarterly incentive program.

• Monday - Friday 7:45 AM – 5:45 PM, rotating Saturdays 8:45 AM – 12:15 PM

• Interact with customers both in person and over the phone to ensure their financial needs are being met through needs-based conversations and sales fulfillment.
• Actively listen, understand, and make recommendations of products and services based on customer needs to achieve individual and team sales and services goals.
• Educate customers on a variety of retail products and digital solutions that enhance the customer experience and contribute to achieving sales goals.
• Ensure financial transactions are completed accurately and efficiently, while complying with all policies, procedures, and regulatory requirements.
• Identify complex financial needs and refer customers to bank specialists when appropriate.
• Perform other duties as assigned.

• Strong sales skills with the ability to provide an excellent customer experience by easily connecting with customers in-person and over the phone.
• Ability to meet personal and branch sales and customer services expectations.
• Motivated and organized self‑starter with strong attention to detail and the ability to manage multiple priorities.
• Team player with excellent written, verbal, and interpersonal communication skills.
• Ability to remain adaptable to a variety of situations with an optimistic outlook aligned with our culture and core values.
• Proficient with Microsoft Word, Excel, and Outlook.

• High School diploma or equivalent combination of education and experience required.
• 1+ years sales or customer service experience required.
• Experience working in an environment with individual and team sales goals preferred.

Position may be filled as a Personal Banker I or a Personal Banker II, depending on experience and education.

For this position, federal regulations require Commerce Bank to prepare an investigatory consumer report which will disclose credit history. If you express interest in and are considered for this position, you will be asked to authorize that report.

Benefits include employer‑sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, paid personal time, career development, education assistance, and voluntary supplemental benefits.

Location:

301 SE 291 Hwy, Lee’s Summit, Missouri 64063. Full‑time.