Collections Specialist & AR Analyst

Berry Law is a Veteran-owned and led law firm on a mission to protect the constitutional rights of Americans and help Veterans obtain the benefits they deserve. Founded in 1965, our team brings over 240 years of combined legal experience. We serve clients in all 50 states and have secured hundreds of millions of dollars in benefits for Veterans and their families.

Our clients trust us to deliver results—and we do.

The Collections Specialist + AR Analyst executes day-to-day accounts receivable follow-up activities while providing analytical support to the AR Manager and CFO. This position is primarily operational (80%), focusing on timely client outreach, payment processing, and account documentation, with dedicated time for data analysis and reporting (20%) to support strategic decision-making and process improvement. The role requires balancing professional collections execution with excellent client relationships and the analytical capability to identify trends and recommend solutions.

This position reports directly to the AR Manager with a dotted-line relationship to the CFO for analytical work.

• Conducts timely client outreach via phone, email, and text according to established AR follow-up schedules
• Negotiates full payment or maximum immediate payment while maintaining professional client relationships
• Processes payments, ACH authorizations, and account adjustments with accuracy and attention to detail
• Documents all collection activities and client communications in accordance with established procedures
• Monitor assigned accounts daily to identify payment issues, billing errors, or system anomalies
• Escalates complex accounts, disputes, or sensitive client situations to the AR Manager with proposed solutions
• Executes ad hoc collection projects for significantly aged accounts as directed by the AR Manager
• Ensures full compliance with AR standard operating procedures and documentation requirements

• Creates and maintains dashboards tracking key AR metrics including DSO, aging trends, and collection rates
• Analyzes client payment patterns to identify risk indicators and opportunities for process optimization
• Reviews AR data trends to provide decision support for policy and procedure changes
• Generates reports and visualizations that communicate AR performance to the AR Manager and CFO
• Supports forecasting and cash collection projections with data-driven analysis
• Participates in cross-functional projects requiring AR subject matter expertise or financial analysis

• Educational background in business, accounting, finance, or related field
• Bachelor's degree preferred but not required
• 3+ years of experience in a client-facing environment
• Demonstrated experience in collections, accounts receivable, or billing operations
• Proficiency in Microsoft Excel including pivot tables, formulas, and data analysis
• Strong written and verbal communication skills with ability to maintain professionalism in difficult conversations
• Exceptional attention to detail and organizational skills
• Ability to learn and work effectively with accounting/ERP systems and AR management tools
• Self-directed learner capable of acquiring new technical skills independently
• Analytical mindset with ability to identify patterns and insights from data
• Proven ability to manage client relationships while achieving financial objectives

• Experience with business intelligence or reporting tools (Power BI, Tableau, SQL, or similar)
• Familiarity with data visualization and dashboard creation
• Pursuing or planning to pursue CPA or other relevant professional certification
• Experience working cross-functionally between…