Training Assistant

Why Liberty First Credit Union?

Join the best small company to work for in Lincoln and Omaha! We have 100 employees and 6 locations in the Lincoln and Omaha area.

Our associates and members are key to our success as a Credit Union. Our goal is to continually strive to make LFCU a great place to work by providing meaningful work, career development, and professional development opportunities. Our benefits and associate programs are some of the most competitive and low-cost to associates amongst Nebraska employers.

Assist Training Manager with creating, updating and facilitating training and development programs for Credit Union associates. Monitor and evaluate program attendees. Partner with other Credit Union departments to understand and update relevant policies and procedures.

• Facilitates training and development programs in a classroom, peer-to-peer or on-the job, and on-line/remote training programs. Primary focus is on new hire Teller training including processing transactions, product and service knowledge, member service, and credit union onboarding. Additional training programs may include account management, compliance, fraud, security, and other programs as needed.
• Monitors and evaluates training program attendees and provides feedback
• Acts as the subject matter expert on Credit Union procedures, transactions, products and services, and sets an example by exemplifying Credit Union Core Values and Service Expectations
• Partners with Training Manager and Credit Union leaders to review training programs and suggest enhancements to improve the engagement and learning opportunities; ensuring training materials and content is relevant and achieves Credit Union goals and objectives.
• Assists with creating and updating classroom and on-the-job training programs for Credit Union Associates
• Administers training records such as databases and e-learning portals.
• Partners with other Credit Union departments to understand and update relevant policies and procedures.

• Maintains a strong and effective working knowledge of all Credit Union products, services, and systems.
• Fosters a positive, teamwork approach to model Credit Union Core Values and Service Expectations.
• Develops and maintains an understanding of Credit Union history, philosophy, organization, bylaws, and operational procedures.
• Assists the Credit Union on the Saturday rotation and with additional staffing needs as needed.
• Actively supports our “sales and service” culture and demonstrates these skills by communicating to members the benefits and features of all our products and services.
• Expects and embraces change by being flexible and adaptable.
• Conducts oneself in a positive, professional manner in relationship to all Credit Union activities.
• Participates in community/business/volunteer related events conducting oneself in a professional manner in relationship to all Credit Union activities.
• Completes ongoing in-house associate training which will enhance the Sales, Service, and technical development of the Credit Union.
• Assists in any area as directed by management.

• Education
• High school diploma required. Some related college courses preferred.
• Experience
• 1-2 years facilitating classroom and on-the-job training preferred.
• 1-2 years banking experience preferred, specifically experience as a Teller or related role is ideal.
• Some experience creating training program curriculum using various software programs preferred.
• Proficient using Microsoft PowerPoint and e-learning portals for various facilitation methods preferred.
• Knowledge/Skills/Talents
• Banking/credit union operational knowledge preferred, general personal finance and…