Dental Program Manager

REPORTS TO Director of Clinical Services

WAGE BAND Managerial/Skilled II

Performs as the program manager for the agency Children and Adult Dental Clinic. Oversee program activities which may include provision of program services, management of clinical staff and volunteer staff, meeting contract deliverables, program planning, and program billing. Services are directed toward the goals of prevention, assessment, and improving the oral health status for individuals and families within the community. This is a position with a high degree of accountability.

• Ensures the delivery of quality dental care to all clients
• Responds efficiently and in a timely manner to client, dentist, and other staff inquires
• Manages client scheduling and directs clinical flow
• Manages assessment of client eligibility and referral process as needed
• Reviews treatment plans and financial arrangements with clients
• Review, process, and submit dental claims
• Processes collections and accounts receivable by receiving and posting claims
• Recruits and assists with the selection of dental staff, including contractors and volunteers
• Provides training for and manages dental staff to meet agency policies and procedures, healthcare regulations, and dental board standards
• Manages access to and use of dental clinic electronic health record
• Monitors program budgets and expenses
• Completes supply and equipment purchases
• Ensures timely completion of contract deliverables, as required
• Ensures clinic compliance with applicable federal, state, and local regulations
• Develops written materials for dental program and clients
• Supports marketing and promotional initiatives for the dental program
• Ensures client data is stored securely according to agency information security policies and state and national privacy and security regulations
• Protects and safeguards confidential agency and client information; exercises sound judgment and caution in communication and transmission of information
• Oversees maintenance of facilities and equipment in accordance with hygiene and any additional safety regulations
• Collaborates with other Program Managers to help facilitate resource sharing
• Demonstrates and promotes a culture of respect and cultural sensitivity in their interactions with the public and with agency staff
• Other duties as required/assigned

• Develops and manages program activities and timelines
• Ensures quality and accuracy of program activities
• Ensures timely completion of contract deliverables, if applicable
• Assists with program contract and budget preparation
• Supervises programmatic activities of staff members and provide guidance and feedback as needed
• Represents agency to external partners, groups, and the general public
• Adheres to agency policies and procedures
• Collaborates in the development of and contributes to individual, team, and agency quality improvement and evaluation activities
• Prepares and participates in regular meeting with staff and others as required
• Builds and maintains effective relationships with external partners
• Demonstrates and promotes a culture of respect and cultural sensitivity in their interactions with the public and staff
• Helps identify partnership and funding opportunities; promotes relationship building with other organizations, agencies, or individuals
• Provides support for and/or participates in agency community outreach activities
• Protects and safeguards confidential agency and client information; exercises good judgement and caution in communication and transmission of information
• All employees of the agency are considered emergency responders and may be expected to respond in the event of a public health threat or emergency; this may include, but is not limited to, requirements to work alternate schedules or work at alternate locations and perform duties other than daily routine

• High School diploma or GED equivalency;
  Bachelor’s degree from an accredited institution and/or post‑high school dental training strongly preferred
• Minimum 2 years supervisory management experience required
• Minimum 2 years insurance billing and coding for claims processing
• Strong understanding of insurance companies, coding, and insurance billing
• Knowledge of dental terminology and dental office procedures
• Strong knowledge of credentialing process for providers and insurance companies
• Strong understanding of core public health functions, competencies, and essential services
• Demonstrated ability to work with diverse individuals and groups on complex issues
• Demonstrated ability to work independently and/or with limited supervision
• Demonstrated ability to respond professionally and appropriately to questions from staff, community partners, and the general public
• Demonstrated personal demeanor and composure to build consensus and problem solve under stress or pressure
• High ethical standards with ability to maintain confidentiality
• Prior experience working with electronic health records in a…