Computer Informatics Analyst, Bureau of Public Health Clinics

HIRING RATE: $74,536.00 (FLAT RATE - Annual)

The Bureau of Public Health Clinics — Sexually Transmitted Infections has the mission of improving the sexual health of all New Yorkers. To achieve this the Bureau provides direct clinic services to people seeking sexual health care, and services to sex partners; monitors disease trends; provides education and training to providers and community groups, conducts research and develop policies to improve sexual health and wellness.

The Bureau of Public Health Clinics seeks to hire a Computer Informatics Analyst. This individual will report directly to the Director of Clinical Informatics and conduct data analyses to track user behavior, identify workflow inefficiencies, and generate actionable insights to improve clinical operations.

• Provide frontline support to clinical staff for the Electronic Medical Record (EMR), troubleshooting issues and guiding workflow adoption
• Design, implement, and maintain data collection frameworks using REDCap and EMR data sources to support clinical programs, quality improvement, and research activities
• Conduct descriptive and exploratory data analyses using SQL, R, or SAS to assess system utilization, clinical workflow patterns, and user behavior
• Develop routine monitoring metrics, dashboards, and reports to evaluate EMR adoption, data completeness, and workflow performance over time
• Support monitoring and evaluation (M&E) activities by defining indicators, tracking performance against benchmarks, and identifying trends or gaps in clinical operations
• Perform data validation and quality assurance to ensure accuracy and reliability of EMR, Redcap and other data collection/documentation applications/tools
• Contribute to research and evaluation efforts by preparing analytic datasets, conducting preliminary analyses, and supporting interpretation of findings
• Collaborate with clinical informatics, operational, and research stakeholders to translate data insights into actionable recommendations, trainings and workflow improvements
• Support documentation of data definitions, and evaluation findings to promote transparency, reproducibility, and knowledge sharing
• Other tasks as assigned

• Proficiency in SQL and data analysis using R or SAS; experience developing and managing workflows in REDCap; familiarity with EMR systems
• Knowledge and experiences with HL7 is a plus
• Prior experience supporting clinical staff or end users in healthcare IT, data collection, or clinical informatics projects is preferred
• Highly organized, detail‑oriented, strong critical thinking and problem‑solving skills, and excellent written and verbal communication
• Ability to manage multiple tasks, work collaboratively across clinical and technical teams, and translate data insights into actionable recommendations

• Benefits:
  City employees are entitled to unmatched benefits such as a premium‑free health insurance plan that saves employees over $10K annually, a public sector defined benefit pension plan, a tax‑deferred savings program, a robust Worksite Wellness Program, and potential additional health, fitness, and financial benefits based on the position’s associated union/benefit fund
• Work From Home Policy:
  Depending on your position, you may be able to work up to two days during the week from home
• Job Security:
  Enjoy more job security compared to private sector employment and contribute to making NYC a healthy place to live and work

Established in 1805, the New York City Department of Health and Mental Hygiene (NYC Health Department) is the oldest and largest health department in the U.S., dedicated to protecting and improving the health of NYC. Our mission is to safeguard the health of every resident and cultivate a city where everyone, regardless of age, background, or location, can achieve their optimal health.

We provide a wide array of programs and services focused on food and nutrition, anti‑tobacco support, chronic disease prevention, HIV/AIDS treatment, family and child health, environmental health, mental health, and social justice initiatives.

Come join us and help to continue our efforts in making a difference in the…