Overnight Houseman​/Valet

Benefits

• 401(k)
• Employee discounts
• Paid time off

As an overnight Valet Attendant/Houseman you will:

• Extend a warm, friendly welcome to arriving guests.
• Carefully and efficiently park, secure, and retrieve vehicles.
• Responsible for the cleanliness of hotel public guest areas/public restrooms.
• Assist with washing, folding and stocking linens.
• Deliver guest-requested amenities.
• Respond helpfully to guest questions about the property, getting around and nearby happenings.
• Graciously assist guests with issues arising out of the parking experience.

INFO : Shifts are overnight 10pm-6am. Full and part-time positions available.

• Must have a Valid Drivers License with a clean driving record!

• Responsible for completing required brand training.
• Contributes to the achievement of hotel goals for guest satisfaction.
• Provides information and assistance to hotel guests regarding the local area and hotel amenities.

• Performs daily cleaning of all public areas and back of house and ensures there is adequate stock of supplies.
• Reports any maintenance issues located in guestrooms or public areas immediately to maintenance to ensure guest satisfaction.
• Maintains a clean and clutter-free work environment through the ongoing cleaning and organizing of the housekeeping closets, the housekeeping and laundry facility, break room, and houseman cart.
• Follows all hotel lost and found reporting and storage procedures.
• Ensures trash and debris are continually removed from the property and out of the sight of the guests.
• Maintains elevator cleanliness through the cleaning and polishing of the stainless steel panels.
• Continually monitors the pool and fitness facility ensuring the prompt removal of used towels and providing an appropriate stock of clean, dry towels.
• Washes, sanitizes and wraps guest room glassware according to the brand standards.
• Ensures public restroom and pool restroom cleanliness and provides an adequate stock of paper products.
• Communicates any inventory or supply needs to Housekeeping for ordering.
• Assists with any room attendant or laundry operations as hotel and staffing demands dictate.
• As needed, completes special projects such as carpet cleaning, upholstery cleaning, tile and grout cleaning, etc.
• Follows hotel Do Not Disturb procedures.
• Manages a well-stocked and maintained houseman cart at all times.
• Immediately reports any maintenance or repair issues to the appropriate manager so that any repairs may be addressed
• Helps contribute to meeting hotel's financial goals through loss prevention & overall cost control.

• Assists in recognizing and correcting potential safety hazards (broken doors, fire hazards, etc.) and security problems (locking doors after hours, etc.)
• Looks for and reports any conditions which may endanger associates or guests of the hotel and to take immediate action to report any hazardous conditions found.
• Remains watchful and reports any suspicious activity as needed to ensure safety of guests, associates and hotel assets.
• Understands and follows "Right to Know" MSDS instructions which apply to supplies and chemicals.
• Protects personal information of all guests and associates by adhering to privacy standards. Privacy standards include, but are not limited to in-person, phone, or electronic communications.
• Protects guests and assets by following hotel room entry security procedures.
• Ensures personal safety by following associate safety standards and utilizing provided safety aides.
• Adheres with policies and procedures for the hotel’s key control system.
• Stays informed and capable of performing necessary hotel procedures in case of an emergency.

• Manages time effectively to accomplish all desired tasks, duties, and action plans.
• Adheres to all attendance policies including being punctual for all shifts and meetings.
• Maintains a professional appearance and demeanor in all situations involving guests, associates and vendors.
• Complies with all brand standards.
• Demonstrates respect, integrity and sound judgment during each interaction with guests, associates and vendors.

Physical Demands
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While performing the duties of this job, the associate is…