Professional Services Engineer

We’re looking for a Professional Services Engineer who loves solving difficult challenges, thrives in fast‑paced environments, and is driven by curiosity and creativity. You’ll play a key role in delivering and supporting Penlink’s cloud‑based and on‑premise solutions for our global customers, helping agencies unlock the full potential of their data.

• Implement, configure, and support customer cloud‑based and on‑premises solutions.
• Manage infrastructure setup, deployment, and ongoing maintenance across multiple platforms and environments.
• Work closely with internal teams including Application Support, Dev Ops, R&D, and QA to stage advanced technical solutions and ensure system serviceability.
• Develop and maintain technical documentation, knowledge base articles, and serviceability tools.
• Provide Tier 2–3 support and troubleshooting for complex system issues.
• Continuously learn and adapt to new technologies and evolving customer environments.
• Collaborate with customers worldwide to ensure high‑quality service delivery and successful solution adoption.

Requirements:

• 3+ years of experience as a System Engineer or Application Support Engineer.
• Advanced knowledge of IT systems, including solutions, implementation, networking, servers, and web‑based applications.
• Strong experience with Linux, cloud environments, and VMware ESX.
• Proficiency in installing, configuring, and maintaining both virtual (Cloud/ESX) and physical servers.
• Experience with scripting languages such as BASH and Power Shell (strong advantage).
• Hands‑on experience deploying infrastructure (IaaS) solutions to Azure or AWS.
• Solid understanding of database concepts (Postgres, Oracle preferred).
• Proven ability to document solutions and share knowledge effectively.
• Experience providing customer support and working with global clients.
• Excellent troubleshooting and problem‑solving skills with a "make it happen" attitude.
• Ability to perform under pressure in deadline‑driven or high‑stakes situations.
• Strong written and verbal communication skills in English; additional languages are an advantage.
• US Citizenship is required due to the nature of our customers and data environments.

• Certifications such as CCNA, MCSE, AWS, or Azure.
• Experience in environments supporting law enforcement, defense, or intelligence clients.

Not Applicable

Full‑time

Information Technology

Software Development

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