Desktop Support Technician

Our client is looking for a Desktop Support Technician for a 4-month contract in Lincoln, NE 68502. Applicants must be currently authorized to work in the US on a full-time basis now and in the future.

Our client is a multibillion-dollar company that provides end-to-end managed services, technology, and consulting to enable the digital workplace for small to enterprise businesses. Join their team to be part of delivering individualized experiences to a diverse range of clients in a collaborative and productive workplace environment.

Contract Duration: 4 months

• Associate's degree preferred or equivalent experience in Computer Science or Information Technology from an accredited school.
• 2+ years of experience.
• Knowledge of the assigned area.
• Desktop and/or Infrastructure support experience.
• Account Specific Training or Certification
• Technical writing competency.
• Coding/programming competency.
• Cloud & SaaS services competency.
• Sound understanding of customer support, operations, and processes.
• Able to communicate effectively both written and verbally, with key stakeholders, leadership, partners, team members, other organizations, and customers.
• Ability to coordinate and prioritize multiple tasks simultaneously while maintaining attention to detail and quality.
• Demonstrated capability to achieve results in a fast-paced, client-driven environment.
• Strong desire and enthusiasm to serve customers.
• Working knowledge of Windows operating systems, networks, databases, and network security concepts and tools.
• Working knowledge of the Microsoft Office application suite, including MS Outlook.

• Diagnoses mechanical, hardware, software, and systems failures, using established procedures.
• Performs service, repair, and/or installation of computer products, including system hardware and software, MFD printers, PC's, laptops, printers, cell phones, tablets, single and multi-processor servers, and wired/wireless networking.
• Performs account management and maintenance for various applications and systems (e.g., creates or modifies user accounts and permissions, and performs password resets).
• Consistently provides and updates notes, feedback, or documentation via the appropriate ticketing systems to track and monitor issues.
• Communicates with customers at all levels of technical and non-technical skill sets.
• Follow up with end users to provide status updates as per service level guidelines (SLA's).
• Elevates complex and/or high-priority problems they cannot solve to the appropriate support groups for resolution (L2 Tech, Manager, etc.).
• Follow all standard operating procedures (SOP) through the effective use of knowledge management.
• Works collaboratively with people across the organization.