Client Relationship​/Program Manager

Job Title:
Client Relationship/Program Manager

Job :

Job Location:

Lincoln, NE (100% Onsite)

Job Travel Location(s):

# Positions: 2

Employment Type:

W2

Duration:

Long Term

# of Layers:0

Work Eligibility:

All Work Authorizations are permitted – No OPTs, No H-1s

Key Technology:

Technical experience, communication

• Serve as principal point of contact for both external and internal customers in regards application queries/issues.
• Work closely with implementations and directly with internal and external customers to gain a strong understanding of their processing environment and application configuration.
• Make application configuration changes and enhancements to align to client requirements.
• Play a key role in reviewing client application and system configurations for accuracy and performance optimization.
• Perform research and problem diagnostics to determine resolutions to reported problems.
• Provide database queries and diagnostic scripts to gather information for effective analysis.
• Validate issues are resolved to customer satisfaction prior to closing inquiries.
• Provide root‑cause analysis for complex issues including action plans to prevent reoccurrence.
• Efficiently and appropriately escalat[e] issues to Tier 2 support team when warranted.
• Position normal hours are 9:00 AM – 6:00 PM; however, this position requires flexibility in work hours and may rotate with other staff members to cover extended support hours.
• Travel on an infrequent basis may be required.

• Experience in Technical Application Support or Technical Implementations.
• Ability to make application configuration changes and implement enhancements to meet client‑specific requirements.
• Proficient in writing database queries and diagnostic scripts to gather data for effective analysis and troubleshooting.
• Strong problem‑solving skills, with the ability to perform root cause analysis for complex issues, and develop action plans to prevent future occurrences.
• Flexibility in working hours is required, with the potential to rotate shifts with other team members to provide extended support coverage.
• Occasional travel may be required, though it will be infrequent.

• Server hardware and operating system software knowledge (MS Windows Server, MS SQL, and MS .Net Framework)
• Ability to clearly communicate complex technical specifications to clients
• Excellent interpersonal and organizational skills; able to work closely with team members and customers
• Ability to analyze and solve complex technical problems using sound judgment and experience.
• Excellent presentation, client management, organizational, verbal, and written communication skills.
• Strong knowledge of client support procedures with attention to detail and follow‑up.
• Proficiency in financial services industry and system implementations (workflow, AML/Fraud/Risk, regulatory and/or enterprise software solutions).

• Bachelor’s degree in Computer Science, Information Technology, Finance, Business Administration, or equivalent education in a related discipline.