Service Desk​/Placement Engineer

At Kidwell, we are passionate about technology. We thrive in a fast‑paced environment where customer service is part of our DNA. We strive every day to leave a positive impact on our customers while building a strong team who knows how to leverage technology to challenge the status quo.

We are currently accepting applications for an IT Systems Engineer to assist in supporting our technical team and clients. This role works both remotely and onsite, providing incident management and front‑line customer service. The engineer is responsible for issue ownership, clean hand‑offs, and ensuring superior customer satisfaction.

• Provide first‑line technical support on site for our clients.
• Perform customer service duties—including remote, telephonic, and onsite support.
• Respond to user inquiries and resolve software and hardware problems.
• Assist in scheduling and dispatch of technicians and engineers.
• Diagnose Tier 1 and Tier 2 support issues in a timely manner.
• Maintain documentation for internal and external networks.
• Log problems and resolutions in appropriate systems.
• Deploy PCs and other IT equipment as needed.
• Track inventory.
• Help with tools and scripting within our tool set.

• Excellent problem‑solving skills.
• Self‑motivated.
• Extensive knowledge of PC hardware and software.
• Experience with Windows OS (Windows 10/11).
• Knowledge of server operating systems (Windows Server 2012R2, 2016, 2019, 2022).
• Basic understanding of LAN and WAN technologies.
• Superior customer service and communication skills.
• Ability to thrive in a positive team environment.
• Multitask, prioritize, and accomplish all given tasks in a timely manner.
• Escalate problems to appropriate teams when needed.

• Bachelor’s or Associate’s Degree in a related field or equivalent experience required.
• 2+ Years of Service Desk experience or equivalent troubleshooting experience.
• CompTIA A+ and Microsoft MTA preferred, but not required.

This position offers a competitive salary and career development potential. We encourage and even pay for certifications and training. We also offer health, dental, life, and disability insurance along with paid vacation, holidays, sick leave, flexible scheduling, maternity and paternity leave, a clothing allowance, and a 401(k) with company match.

• Seniority level:
  Entry level
• Employment type:
  
  Full‑time
• Job function:
  Information Technology
• Industries:
  Construction