Technical Support Engineer – Infrastructure & Cloud

Location:

Remote, United States

Employment Type:

Full Time

Location Type:

Remote

Department

Customer Solutions

Compensation:

$106.2K — $124.7K
• Offers Equity

At Confluent, we are committed to providing competitive pay and benefits that are in line with industry standards. We analyze and carefully consider several factors when determining compensation, including work history, education, professional experience, and location. The actual pay may vary depending on your skills, qualifications, experience, and work location. In addition, Confluent offers a wide range of employee benefits. To learn more about our benefits .

We’re not just building better tech. We’re rewriting how data moves and what the world can do with it. With Confluent, data doesn’t sit still. Our platform puts information in motion, streaming in near real-time so companies can react faster, build smarter, and deliver experiences as dynamic as the world around them.

It takes a certain kind of person to join this team. Those who ask hard questions, give honest feedback, and show up for each other. No egos, no solo acts. Just smart, curious humans pushing toward something bigger, together.

One Confluent. One Team. One Data Streaming Platform.

We’re looking for self‑motivated team members who crave a challenge and feel energized to roll up their sleeves and help realize Confluent’s enormous potential. Chart your own path and take healthy risks as we solve big problems together. We value having diverse teams and want you to grow as we grow.

As a Technical Support Engineer, you’ll be the crucial link between our client services and engineering teams, driving customer success by helping to identify and resolve critical business issues. You’ll work directly with customers, providing expertise in software development and operations, and leveraging deep knowledge of best practices for using Apache Kafka and complementary services in both Confluent Platform and Confluent Cloud.

• Working with customers to resolve a wide range of issues with their Confluent deployments
• Contributing to process development – we are a small team, so we are looking for people who want to help us lay the foundation for growing efficiently and with a best‑in‑class culture
• Communicating with our engineering teams to provide real‑time product feedback from the field
• Improving product documentation and authoring knowledge base articles and runbooks
• Continuously enhance personal and team knowledge of Apache Kafka and associated products

• Regularly provide technical support within your current role.
• Prior experience as a Technical Support Engineer, Site Reliability Engineer (SRE), or Dev Ops specialist, with a focus on platform and cloud infrastructure.
• Knowledge of and troubleshooting experience with cloud networking on at least one cloud provider. For example, with AWS: you should be familiar with VPC, Private Link, Security Groups, NACLs, and Route 53.
• Hands‑on experience with Ansible, Terraform or any Infrastructure as Code (IaC) tools.
• Or you have experience with Kubernetes management or application deployment on K8s.
• Experience with client server technologies or distributed systems.
• Knowledge of SSL/TLS and hands on troubleshooting experience.
• Knowledge of various authentication techniques (basic, token, OAuth, SSO).
• Knowledge of Authorization concepts (ACLs and RBAC).
• Proven experience troubleshooting applications in Linux/Unix environments and familiarity with command‑line tools.
• A strong understanding of the Kafka protocol or a willingness to become an expert in Apache Kafka.
• Experience diagnosing, reproducing, and resolving customer issues.
• Desire to make customers successful through direct interaction.

Belonging isn’t a perk here. It’s the baseline. We work across time zones and backgrounds, knowing the best ideas come from different perspectives. And we make space for everyone to lead, grow, and challenge what’s possible.

We’re proud to be an equal opportunity workplace. Employment decisions are based on job‑related criteria, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by law.