IT Operations Technician

Overview

As an IT Operations Technician with Epic Hosting, you will be part of the team's central nervous system—monitoring the entire Hosting infrastructure stack and responding swiftly to problems. You will employ investigative and troubleshooting skills across a variety of tools to identify and resolve both routine and complex network, hardware, virtualization, and presentation problems. You'll connect with contacts from healthcare organizations to address impact, communicate issues, and perform system build.

Please note that this position is based on our campus in Madison, WI, and requires relocation to the area. We recruit nationally and provide financial relocation assistance.

• Monitor the Hosting infrastructure stack and respond to problems, using investigative and troubleshooting skills across network, hardware, virtualization, and related systems.
• Identify and resolve routine and complex issues; communicate findings and impacts to stakeholders.
• Coordinate with contacts from healthcare organizations to address impact and perform system builds as needed.
• Contribute to ongoing improvements of the hosting environment and incident response processes.

• Relocation to the Madison, WI area (reimbursed)
• A history of academic and professional success
• Exceptional interpersonal, communication, initiative, and leadership abilities
• Available to work second or third shift hours
• Eligibility to work in the U.S. without sponsorship
• COVID-19 vaccination

• Knowledge of Internet networking protocols and tools like TCP/IP, ping, and trace route
• Knowledge of Linux, especially Ubuntu, Redhat, or CentOS
• CompTIA+, CCNA, Network+, or Linux+ certification
• Knowledge of VMware

• Employment type:
  
  Full-time
• Job function:
  Information Technology
• Industries:
  Computer Networking and Information Technology & Services

Location:

Madison, WI area (relocation reimbursed). The position is on Epic's campus in Madison and requires relocation to the area. Epic recruits nationally and provides financial relocation assistance.

Epic is an Equal Opportunity Employer. We value diversity, equity, and inclusion in our principles, and we encourage applicants from all backgrounds. Please see our full non-discrimination statement at  We offer comprehensive benefits to keep you healthy and happy as you grow in your life and career. You'll be eligible for annual raises and bonuses, as well as stock grants, with healthcare provided globally.