Technical Account Manager; Specialist

Job Description

The Technical Account Manager Specialist acts as a trusted advisor and primary point of contact for Oracle’s most complex customer accounts, delivering optimal business and technical solutions. The role combines expertise in Oracle products (including SaaS, IaaS, PaaS, and OCI) with advanced account management skills to drive customer success, project execution, and sustained service adoption. This individual serves as a strategist, collaborator, problem solver, and advocate to ensure both organizational and customer goals are achieved.

• Serve as the main point of contact for highly complex contracts, providing expert guidance on business processes, product/service functionality, and/or implementation activities.

• Maintain strong customer relationships, communicating with senior leadership and key stakeholders to ensure satisfaction and alignment with service delivery objectives.

• Proactively educate and advise customers on leveraging Oracle products and services for maximum value, including guiding customers through business process transformation and cloud adoption initiatives.

• Lead account planning, contract renewal, and solution roadmap development; ensure up-to-date management of customer account information and contractual agreements.

• Translate customer business requirements into effective solutions across Oracle’s product set (Fusion, OCI, on-prem, SaaS, IaaS, PaaS).

• Guide customers in the optimal use and health of Oracle investments, providing deployment guidance and technical recommendations for project delivery and cloud migration.

• Conduct fit-gap analyses, validate technology assumptions, and develop transition roadmaps to meet customer needs.

• Lead the review, development, and execution of technical delivery plans, collaborating with product, support, and implementation teams to ensure project success across the SDLC (Software Development Lifecycle).

• Serve as an escalation point for advanced issues, leading efforts to resolve critical incidents and prevent future challenges through data-driven root cause analysis.

• Anticipate and address potential crises or concerns; connect and elevate high-impact issues to relevant teams as appropriate.

• Mentor others in advanced problem‑solving techniques and innovative methodologies.

• Drive adoption of innovative solutions and best practices by collaborating across teams and lines of business.

• Contribute thought leadership to the organization, staying abreast of emerging technologies, industry standards, and integrating them into existing workflows.

• Lead continuous improvement initiatives and develop metrics to measure and enhance the effectiveness of solutions and services delivered.

• Influence and align cross‑functional leaders and teams to achieve strategic objectives and drive organizational success.

• Foster partnerships with customers, internal teams and third‑party partners, actively seeking diverse perspectives and promoting inclusivity.

• Mentor team members, contributing to talent development and organizational growth.

• Bachelor’s degree in Computer Science or related field, or equivalent combination of education and experience.

• Minimum 8 years in the IT industry, with at least 5 years of demonstrated experience in OCI and related Oracle Cloud verticals (HCM, ERP, SCM, Sales Cloud, EPM).

• Extensive experience in technical solution development, business process design, SDLC, and account management within large enterprises or service providers.

• Excellent analytical, communication, and organizational skills; able to articulate complex solutions to both technical and business audiences.

• Demonstrated ability to develop technology roadmaps, lead cross‑functional teams, and build strong relationships with senior business leaders.

• Experience with IaaS, PaaS to SaaS integration frameworks and underlying relational databases.

• Strong understanding of CSS Service Portfolio (Cloud and On‑prem).

• Willingness to travel up to 25% as needed.

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