Desktop Support Technician

Desktop Support Technician

Lincoln, Nebraska

Onsite

Contract

$21.84/hr - $23.69/hr

Our client is looking for a Desktop Support Technician for a 4-month contract in Lincoln, NE 68502.

Applicants must be currently authorized to work in the US on a full-time basis now and in the future.

Our client is a multibillion-dollar company that provides end-to-end managed services, technology, and consulting to enable the digital workplace for small to enterprise businesses. Join their team to be part of delivering individualized experiences to a diverse range of clients in a collaborative and productive workplace environment.

Contract Duration: 4 months

• Associate's degree preferred or equivalent experience in Computer Science or Information Technology from an accredited school.

• 2+ years of experience.

• Knowledge of the assigned area.

• Desktop and/or Infrastructure support experience.

• Account Specific Training or Certification Technical writing competency.

• Coding/programming competency.

• Cloud & SaaS services competency.

• Sound understanding of customer support, operations, and processes.

• Able to communicate effectively both written and verbally, with key stakeholders, leadership, partners, team members, other organizations, and customers.

• Ability to coordinate and prioritize multiple tasks simultaneously while maintaining attention to detail and quality.

• Demonstrated capability to achieve results in a fast-paced, client-driven environment.

• Strong desire and enthusiasm to serve customers.

• Working knowledge of Windows operating systems, networks, databases, and network security concepts and tools.

• Working knowledge of the Microsoft Office application suite, including MS Outlook.

• Diagnoses mechanical, hardware, software, and systems failures, using established procedures.

• Performs service, repai,r and/or installation of computer products, including system hardware and software, MFD printers, PC's, laptops, printers, cell phones, tablets, single and multi-processor servers, and wired/wireless networking.

• Performs account management and maintenance for various applications and systems (e.g., creates or modifies user accounts and permissions, and performs password resets).

• Consistently provides and updates notes, feedback, or documentation via the appropriate ticketing systems to track and monitor issues.

• Communicates with customers at all levels of technical and non-technical skill sets.

• Follow up with end users to provide status updates as per service level guidelines (SLA's).

• Elevates complex and/or high-priority problems they cannot solve to the appropriate support groups for resolution (L2 Tech, Manager, etc.).

• Follow all standard operating procedures (SOP) through the effective use of knowledge management.

• Works collaboratively with people across the organization.

• Medical Insurance - Four medical plans to choose from for you and your family

• Dental & Orthodontia Benefits

• Vision Benefits

• Health Savings Account (HSA)

• Health and Dependent Care Flexible Spending Accounts

• Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance

• Hospital Indemnity Insurance

• 401(k) including match with pre and post-tax options

• Paid Sick Time Leave

• Legal and Identity Protection Plans

• Pre-tax Commuter Benefit

• 529 College Saver Plan

Motion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy.

Applicants need to make their needs known in advance.

Posted by:
Kenny Edgerton

Specialization:

• Technical Support