Systems Administrator-Assigned

Job Summary The Systems Administrator - Assigned serves as the primary onsite IT resource for adesignated healthcare client. This individual works from the customer location on a full-timebasis and acts as a trusted extension of both the client organization and Eakes. The role requires strong communication skills, a sense of urgency, independent decision-making, andthe ability to deliver high-quality technical support and customer service in a healthcare environment.

Primary

Job Duties /Responsibilities Maintain a full-time onsite presence at the assigned customer location. Serve as the primary day-to-day IT contact for customer staff and leadership. Respond to technical issues with urgency and professionalism. Provide support for desktops, laptops, printers, Microsoft 365, user accounts, and basic networking issues. Document all work accurately within the ticketing system. Communicate clearly with end users, customer leadership, vendors, and Eakes ManagedIT staff.

Escalate issues to higher-level engineering resources when necessary. Identify recurring issues and opportunities for operational improvement. Participate in Eakes meetings, training events, and required team activities. Assist with workstation deployments, application support, onboarding, offboarding, and routine IT maintenance.

OTHER DUTIES AS MAY BE ASSIGNED Qualifications

Required Qualifications 2+ years of IT support experience in a help desk, service desk, desktop support, ormanaged services environment. Strong communication and customer service skills. Ability to work independently with minimal supervision. Strong organizational, troubleshooting, and time-management skills. Working knowledge of Microsoft Windows, Microsoft 365, Active Directory, endpoint management, and common business applications. Ability to prioritize competing requests and maintain a high level of responsiveness.

Preferred Qualifications Prior experience working in a healthcare or medical environment. Experience supporting HIPAA-regulated organizations and handling sensitive information appropriately. Experience working within an MSP environment. CompTIA A+, Network+, Microsoft, or comparable certifications. Experience supporting basic networking, wireless connectivity, and line-of-business applications.

Other Ability to be a self-starter and work with a team Exceptional customer service skills Excellent interpersonal skills Creative problem solver Strong communication skills Travel as necessary to customer locations Valid driver's license and good driving record Ability to lift 60 pounds as needed during workday