Desk Technician

Support Desk Technician (Full Time)
Location: Lincoln, NE

• Respond to and resolve IT help desk requests in a timely and professional manner.
• Provide technical support for hardware, software, operating systems, and business applications.
• Administer user accounts, permissions, and access across multiple systems and platforms.
• Deploy, configure, troubleshoot, and maintain computer hardware and peripheral equipment.
• Assist with network connectivity support, including LAN and WAN troubleshooting.
• Configure and maintain system settings and application environments.
• Monitor system alerts, incidents, and notifications and take appropriate action.
• Install, update, and administer software applications.
• Identify and remediate workstation and server vulnerabilities.
• Complete daily security and critical control reviews.
• Maintain accurate technical documentation, procedures, and knowledge resources.
• Communicate clearly with associates regarding support requests, incident status, and planned outages.
• Partner with the Technology Team and external vendors to resolve technical issues efficiently.
• Deliver Gold Star customer service in every interaction.

• Associate's degree in Information Technology or a related field, or an equivalent combination of education and experience.
• Experience supporting computer hardware, software, operating systems, and business applications.
• Strong troubleshooting and problem-solving skills with the ability to diagnose and resolve technical issues.
• Understanding of networking concepts, including LAN and WAN connectivity.
• Proficiency with Microsoft Office and other business applications.
• Experience with Active Directory and Fiserv applications is preferred.
• Strong attention to detail, organization, and time management skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent verbal and written communication skills.
• Self-motivated with the ability to work independently and collaboratively.
• Commitment to providing outstanding customer service.

This position offers the opportunity to make a direct impact on the daily success of our associates by providing the technology support they rely on every day. If you enjoy solving problems, learning new technologies, and helping others succeed, we'd love to hear from you.

Cornhusker Bank is an equal opportunity employer and complies with all applicable federal, state and local fair employment practices laws. Cornhusker Bank strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of protected applicable federal, state or local law. All Cornhusker Bank employees, other workers and representatives are prohibited from engaging in unlawful discrimination.

This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and separation of employment.

NOTICE:
Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. Cornhusker Bank participates in E-Verify. We will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.

IMPORTANT:
If the Government cannot confirm that you are authorized to work, this employer is required to provide you written instructions and an opportunity to contact SSA and/or DHS before taking adverse action against you, including terminating your employment. For more information on E-Verify, please contact DHS at

Employers may not use E-Verify to pre-screen job applicants or to re-verify current employees and may not limit or influence the choice of documents presented for use on the Form I-9. If you believe that your employer has violated its responsibilities under this program or has discriminated against you during the verification process based upon your national origin or citizenship status, please call the Office of Special Counsel at (TDD: .