Technical Support Manager

At Brookshire Grocery Company (BGC), we’re not just about business—we’re about building a community where you can thrive. Based in Tyler, Texas, BGC is home to five unique banners—Brookshire's Grocery Company, Super 1 Foods, Spring Market, Fresh by Brookshire's, and Reasor's—operating over 215 + stores across Texas, Louisiana, Arkansas, and Oklahoma. We’re all about creating a workplace where you can thrive.

At BGC, you matter, your contributions are celebrated, and your future is unlimited. Whether you're launching your career or ready to level up, you’ll find a supportive team, endless growth opportunities, and a chance to make an impact.

• Wellness that works for you:
  Comprehensive medical, vision, dental, and prescription coverage.
• Flexibility and freedom:
  Paid time off to relax, recharge, and enjoy life.
• Ownership that empowers: 401(k) plan to help you build a solid future that the Company contributes to.
• Savings for your lifestyle:
  Exclusive employee discounts on the things you need most.
• Investing in your dreams:
  Scholarships and educational support to fuel your growth.
• Adventure awaits:
  Access to a 205-acre outdoor recreation area for unwinding, connecting, and having fun.

When you join BGC, you’re not just starting a job—you’re becoming part of something bigger. We’re here to support your goals, inspire your journey, and celebrate your wins.

Leads the technical support team, ensuring the efficient operation and maintenance of IT infrastructure, including servers, operating systems, VMware environments, backup technologies, and databases. Oversees the installation, maintenance, upgrade, and testing of critical systems while ensuring high levels of support and service delivery.

• Oversees the maintenance and support of IT infrastructure, ensuring systems are operational, secure, and up to date. This includes server environments, operating systems, VMware, backup solutions, and database management.
• Leads a technical support team responsible for providing exceptional assistance to users and resolving a range of technical issues.
• Develops strategies to improve support processes and user satisfaction.
• Plans and executes system upgrades and maintenance tasks, ensuring minimal disruption to business operations.
• Monitors system performance, schedules necessary improvements, and ensures data integrity through effective backup strategies.
• Manages the IT support budget, making strategic decisions on investments in hardware, software, and training to enhance support capabilities.
• Liaises with vendors to secure the best products and services for support needs.
• Evaluates proposals and manages contracts to support the IT infrastructure effectively.
• Works closely with IT management, company leaders, and external partners to align support services with business objectives.
• Communicates project requirements, costs, and schedules effectively.
• Hires, trains, and mentors support staff.
• Conducts performance evaluations, manages team dynamics, and encourages professional development.
• Ensures all technical support activities adhere to industry best practices and company standards.
• Develops and maintains documentation for IT systems and support procedures.
• Stays abreast of technological advancements and IT support trends to continuously improve service quality and system reliability.
• Meets with partners to review project status, schedules, accomplishments, and goals.
• Ensures system development and maintenance adhere to established standards.
• Prepares reports and oversees documentation of systems and system modifications.
• Reviews manuals, periodicals, and technical reports to stay current on developing trends.
• Oversees project management efforts to ensure…