Manager Client Implementations

Position: Manager Client Implementations I
Calling all innovators – find your future ’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved.

If you want to make an impact on a global scale, come make a difference  Title Manager Client Implementations IAbout your role:

As Manager Client Implementations I, you will lead a team that installs new applications, delivers application updates and provides initial implementation support for Bank Solutions clients. You will partner with clients, project teams, product teams and leaders across Fiserv to manage implementation priorities, resolve escalations and improve delivery outcomes. Your work helps clients implement core technology products and integrated solutions with accuracy, clarity and measurable progress.

What you'll do:

Manage resource allocation for client-facing implementations, upgrades and conversions, including project estimates, demand intake and utilization planning.

Lead, coach and develop implementation associates through hiring support, goal setting, performance feedback and development planning.

Monitor team project status, billable hours, time reporting, travel, expenses and administrative approvals using systems such as Workday, Clarity, Concur and Service Point.

Manage client escalations related to technical features, functionality, timelines and priorities to help keep projects within scope, schedule and approved effort.

Partner with Client Partners, project teams and internal teams to support client discovery, align expectations and coordinate issue resolution.

Evaluate implementation processes, root-cause findings and client feedback to recommend improvements that increase quality, accuracy and delivery efficiency.

Maintain current knowledge of Bank Solutions products, integrated solutions, implementation procedures and product functionality to guide client and team decisions.

Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Experience you'll need to have:6+ years of experience in client-facing implementation, project delivery or client support roles within banking technology, financial services technology or related IT services.
3+ years of experience managing and developing teams.
5+ years of experience supporting banking IT services, financial institution technology platforms or related payment and processing environments.

Experience managing project resources, utilization planning, status reporting and delivery risks across multiple client-facing projects.

Experience using metrics, client feedback and issue trends to evaluate team performance and improve implementation outcomes.

Ability to communicate project status, escalation details, delivery risks and recommended actions to clients, associates and leaders.

Bachelor’s degree or higher in Computer Science, Management Information Systems, Finance, Accounting, Business or a related field, or equivalent combination of education, related experience and/or military experience.

Experience that would be great to have:

Knowledge of Automated Clearing House processing.

Experience with Workday, Clarity, Concur or Service Point.

Experience supporting core banking products, surround solutions or product integrations.

Experience completing root-cause analysis and recommending process improvements for recurring client or delivery issues.

How you'll work:

This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as…