Business Manager

Job Description

• Drive operational excellence and continuous improvement across Domestic and International Freight support teams
• Strengthen airline customer relationships to enhance service quality, efficiency, and commercial outcomes
• Full time, permanent opportunity in Qantas Freight

At Qantas, we represent

Australia to the world. Our diverse country is known for our spirit,mateshipand a can-do attitude.

We’re resilient and strong andit’sin us to be our best. We see it as our responsibility to take ownership and drive outcomes, ensuring we contribute to taking the organisation forward. We understand our priorities and what needs to be delivered, taking the initiative to keep things moving.

The Business Manager drives safety, service, people, regulatory, customer, and financial performance while managing terminal support teams and championing continuous improvement. With strong airline customer engagement and a focus on operational excellence, the Business Manager plays a pivotal role in delivering high quality, efficient service across Domestic and International Freight operations.

You’llhave:

• Strong analytical andsolutionsfocusedapproach, delivering results within requiredtimeframes, including managing noncompliance matters.
• Working knowledge and practical experience in IR processes, including consultation and negotiation with union representatives.
• Demonstrated ability to work within a matrix management environment, with strong consultation, negotiation, influencing and interpersonal skills.
• Proven project management experience
• Proven customerandstakeholder engagement experience.
• Experience leading and implementing change initiatives.
• Experience with Qantas support groups (GSE, Property, Security)
• Knowledge and experience dealing with Govt regulatory organisations (ABF, CASA, DAFF, AFP)
• Ability to develop and execute strategic plans that support business objectives.
• Sound judgement with the ability to balance customer needs with business priorities.
• Proficiency in standard business software and systems.
• Previous airline or freight industry experience (desirable).
• Highlevelcommunication skills with the ability to influence and gain cooperation.
• Musthold an ASIC andhavetheability tohold anairside driver licence.

The Qantas Group is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We embrace diversity and encourage applications from people with disability. Candidates will have the opportunity to request support or reasonable adjustments during the recruitment processin order todemonstratetheir ability to meet the inherent requirements of our roles.

At the Qantas Group we are committed to helping you build your career. With the support of your manager,let’sstart a conversation about making your next move.

Applications close on Monday 5th January 2026.