Director, Field Office; Queens

APPLICANTS MUST BE PERMANENT IN THE ADMINISTRATIVE DIRECTOR OF SOCIAL SERVICES CIVIL SERVICE TITLE

Adult Protective Services (APS), mandated by the State of New York, provides comprehensive social, legal, and protective services to adults aged 18 and older who, due to mental or physical impairments, are unable to meet essential needs such as food, shelter, clothing, and medical care, secure benefits or entitlements or protect themselves from physical or mental injury, neglect, maltreatment, or financial exploitation.

APS intervenes when individuals lack a responsible and able support system. Services aim to establish safeguards that stabilize health, safety, and financial conditions. Supports may include medical and psychiatric care, eviction prevention, financial management, home care services, legal assistance, and when necessary, institutional placement.

Undercare Unit is responsible for the ongoing management and processing of APS client cases, including clients receiving Financial Management Services, individuals awaiting entitlements, and cases requiring ongoing APS monitoring. The unit implements service plans, arranges necessary services to mitigate risks, and conducts mandated monthly field visits (or more frequent when needed). It ensures timely verification of continued eligibility and regular service plan updates.

Assessment Unit conducts comprehensive assessments within 60 days of referral. Responsibilities include determining eligibility for APS services, developing initial service plans and identifying risk factors and service needs.

Eviction Unit operates under agreement with the NYC Department of Investigation Marshals Bureau. Responsibilities include conducting field visits for individuals/families facing imminent eviction, assessing Marshal referrals, developing emergency service plans for eligible cases, including EAA (Emergency Adult Assistance) grants, heavy‑Duty cleanings via contracted vendors and Article 81 guardianship petitions coordinated through the office of Legal Affairs.

Preventive Services Program (PSP) monitors stabilized APS cases with community resource support. Responsibilities include field visits every four months or as needed, biannual recertification and maintaining ongoing service coordination.

Under the general direction of the APS Regional Director and with wide latitude for independent judgment the Director, Field Office (Queens) oversees, manages, and coordinates all administrative and programmatic functions related to APS services. This position ensures accurate and timely eligibility determinations and recertifications, timely processing of cases and service plans, effective implementation of State, City, and Agency policies, efficient and high‑quality operations across all APS units.

The Director is responsible for initiating, implementing, and monitoring corrective actions and maintaining an effective, well‑coordinated borough office.

• Direct overall operations for all APS services (Undercare, Assessment, Eviction, Preventive). Ensures efficient and effective delivery of APS services and manages borough‑wide caseloads.
• Provide directions to staff processing eligibility determinations and develops and implements tracking systems to ensure timely completion of assessments and service plans in compliance with State and Agency regulations.
• Offer leadership to the Deputy Director, supervisors, and staff. Establishes performance standards and productivity goals. Initiates personnel actions to ensure effective office functioning.
• Coordinate field office activities with other APS units and external agencies, including Housing Preservation and Development (HPD), New York City Housing Authority (NYCHA), NYC Marshal’s Office, NYS Department of Health and private and governmental social service providers.
• Oversee day‑to‑day functions of all field office staff and administrative operations.
• Direct eviction prevention activities and coordinates APS service plans with key stakeholders such as HPD, NYCHA, NYC…