Vice President, Operations

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Avenue5 is a growing company and we are searching for a Vice President of Operations to join our dynamic team of Fivers!

The vice president creates the strategic direction for existing complex portfolio clients and partners to maximize client satisfaction. This role is responsible for growing assigned properties within the portfolio by leveraging the Avenue5 tools and technology to maximize performance results. The vice president of operations will execute long- and short-term plans and directives by implementing judgement, vision, management, and leadership.

• Understand the client and company’s business objectives to ensure maximization and satisfaction of client accounts
• Responsible for the full associate life cycle including recruiting, mentoring, and performance management
• Serve as the strategic business partner responsible for revenue growth for complex clients and partners
• Responsible for achieving growth and operational KPIs for portfolio clients
• Responsible for the property annual budget, P&L statements, general ledger, and creating necessary reports for the property owners and Avenue5 leadership
• Lead all aspects of the client relationship including communications, planning, education, and problem resolution
• Provide subject matter expertise to clients to ensure product utilization is optimal
• Understand the market landscape including pricing trends, competitor strengths and weaknesses, and client requirements
• Maintain an expert-level knowledge and understanding of all Avenue5 products and services
• Assess revenue and profit potential for all properties and portfolio clients
• Lead special projects to support client development
• Collaborate on all RFP and RFI responses as related to assigned portfolio in conjunction with sales and client services
• Perform other duties as assigned

• High school diploma is required. Bachelor’s degree is preferred
• Ten or more years of experience in multi‑family property management is required
• Ten or more years of direct management experience is required
• Ten or more years of experience in managing, expanding, and developing relationships with clients at a senior level is required
• CPM certification is preferred
• Participation in industry groups is preferred
• Five or more years of experience in Yardi Voyager or other equivalent system is required

• Strong understanding of property management industry trends, issues, and emerging technology
• Track record of accomplishments and high‑impact results
• Ability to work independently and prioritize effectively in a fast‑paced environment
• Intermediate to advanced level knowledge with MS Office Suite including Outlook, Word, PowerPoint, and Excel (including Excel functions)
• Ability to meet deadlines
• Ability to read and understand financial statements
• Ability to create a climate in which associates want to do their best by leading and communicating a shared vision with associates and providing coaching and development
• Excellent written and verbal communication skills
• Required to complete and successfully pass the Avenue5 Fair Housing and Preventing Discrimination and Harassment training and other courses if assigned

• Required to maintain a regular schedule which may also require working outside of regular schedule, weekends, and non‑traditional holidays
• Ability to travel (including overnight) up to 50%

• Exposure to environment typically found in an office building

Avenue5 will make reasonable accommodations to enable individuals with disabilities to perform essential functions. These functions include, but are not limited to:

• Ability to lift, push, and pull up to 50 pounds
• Ability to remain stationary, move around, reach, and position oneself as needed for extended periods of time
• Must be able to observe and detect signs of emergency through visual and/or auditory cues
• Ability to communicate and express or exchange ideas with others, as well as those activities in which they must convey detailed or important instructions to other workers…