Deputy Director - Investigations Unit

Administrative Investigator – 10020

Only permanent employees in the civil service titles of Administrative Investigator or Associate Investigator will be considered.

This position is also open to qualified persons with a disability who are eligible for the 55‑a Program. Please indicate in your cover letter that you would like to be considered for the position under the 55‑a Program.

DCAS’s mission is to make city government work for all New Yorkers. From managing New York City’s most iconic courthouses and municipal buildings, to purchasing over $1 billion annually in goods and services for more than 80 City agencies, what we do ensures that all agencies can deliver on their mission.

Our commitment to equity, effectiveness, and sustainability guides our work, providing City agencies with the critical resources and support needed to succeed, including:

• Recruiting, hiring, and training City employees.
• Managing 55 public buildings.
• Acquiring, selling, and leasing City property.
• Purchasing over $1 billion in goods and services for City agencies.
• Overseeing the greenest municipal vehicle fleet in the country.
• Leading the City’s efforts to reduce carbon emissions from government operations.

When you work at DCAS, you’re not just working for one agency, but in service of them all. It’s an opportunity to provide impactful support, quality customer service, and help protect the future of New York City for generations to come.

The New York City Department of Citywide Administrative Services (DCAS), Human Capital Line of Service, Bureau of Examinations, performs responsible work in the establishment of qualifications for civil service positions, as well as in the development, validation, rating, and administration of competitive civil service examinations, and certification of lists of eligible applicants.

The Investigations Unit is responsible for conducting background investigations of candidates for City employment to ensure they are of good moral character and meet their respective minimum qualification requirements.

• Manage and supervise the Unit’s investigative staff, including Supervising Investigators, Investigators, and Administrative Support personnel.
• Oversee and advise other City agencies on investigative techniques and best practices.
• Ensure investigations are conducted in accordance with DCAS policies and NYC Personnel rules and regulations, and oversee periodic audits of cases completed by operating agencies.
• Maintain current knowledge of legal, administrative, and procedural requirements related to background investigations and fingerprinting.
• Assist with the integration of Unit functions into NYCAPS, ensuring a smooth and accurate transition of investigative processes and data.
• Manage the Administrative Support section, ensuring efficient workflow, documentation, and operational support.
• Oversee and guide customer service operations to ensure exceptional support and satisfaction for all agency stakeholders.
• Collaborate with the Senior Director to develop and update training manuals, internal policies, and operational guides; lead training efforts for Unit staff and APOs.
• Advise staff on complex investigations and provide technical guidance; review, edit, and approve investigative reports and summaries.
• Support initiatives to modernize the Unit by identifying manual processes for automation and recommending technology-based solutions.
• Participate in recruitment activities, including candidate interviews and hiring pools for investigators and support personnel.
• Assist in managing all functions of the Investigations Unit in the absence of the Senior Director and perform additional duties as needed.