Retail Floor Manager

The Fort | Full-Time Management Position

The Fort is looking for a motivated, dependable, and hands-on Retail Floor Manager who enjoys leading people, helping customers, and keeping a busy retail store running smoothly.

We're looking for someone who leads by example, takes ownership of their responsibilities, and knows how to get things done without constant supervision. If you're a natural leader who takes pride in your work, enjoys retail, and wants to be part of a successful team, we'd like to meet you!

• 401(k) Retirement Plan
• Partially Funded Health Insurance
• Generous Employee Merchandise Discounts
• Company-Funded Life Insurance Policy
• Vacation Time

As a Retail Floor Manager, you'll play an important role in the daily operation and success of our store. You'll work alongside our sales team, help develop employees, and make sure customers receive the outstanding service they expect from The Fort.

Key Responsibilities:

• Lead, coach, train, and motivate sales floor employees.
• Oversee assigned departments and daily operations.
• Deliver exceptional customer service, including resolving difficult customer situations professionally.
• Work directly with customers to increase sales and close transactions.
• Monitor inventory levels and ensure merchandise is properly handled, stocked, and displayed.
• Maintain attractive, organized, and well-merchandised sales floors.
• Assign and oversee cleaning, organization, and store maintenance responsibilities.
• Keep sales floors, stockrooms, and storage areas organized and efficient.
• Help prevent merchandise loss through awareness of retail security and shoplifting prevention practices.
• Serve as a trusted keyholder responsible for opening and closing the store.
• Follow through on assigned projects and make sure tasks are completed correctly and on time.

The right candidate will:

• Have 3–5 years of retail management or supervisory experience preferred.
• Be a self-starter who can manage their time, priorities, and responsibilities.
• Have strong leadership skills and earn the respect of their team by setting a positive example.
• Possess excellent customer service and problem-solving abilities.
• Communicate clearly and professionally, both verbally and in writing.
• Be comfortable using computers, Microsoft Outlook, and Microsoft Office.
• Have a good understanding of retail sales, merchandising, inventory, and loss prevention.
• Be dependable, organized, and willing to jump in wherever needed.
• Take pride in the success of the store, their coworkers, and the company.

Education:

• High school diploma or GED required.
• College education is a plus but not required.

We believe great managers don't just give directions
- they lead by example.

Our best leaders are the ones who see something that needs to be done and take action. They support their coworkers, take care of customers, hold themselves accountable, and help create a workplace where everyone can succeed.

The Fort is a Drug-Free Workplace and an Equal Opportunity Employer (EOE).