Manager of Security and Visitor

The Manager of Security and Visitor Experience embodies Sheldon Museum of Art's commitment to centering the visitor experience by creating a safe, secure, and accessible environment for both people and works of art. They ensure that every visitor is warmly welcomed, effectively oriented, and given the tools they need to engage in a safe and meaningful way with the museum's exhibitions, programs, and events.

They serve as an advocate for the museum's visitor while simultaneously developing, advancing, and ensuring compliance with the museum's visitor and security policies.

The Manager of Security and Visitor Experience oversees the comprehensive visitor experience in all museum spaces including the Great Hall, the visitor center, the museum store, the galleries, and during public and private events. They develop and implement safety and security policies that align with best practices in the art museum field, and that contribute to a safe, inclusive, and welcoming environment for all museum staff, volunteers, students, and visitors.

Taking this integrated approach, the Manager of Security and Visitor Experience provides effective and engaging orientation and way finding for all visitors, oversees retail operations and ticketed admissions, and leads a team of security and visitor experience staff who monitor security cameras, patrol galleries, welcome visitors, staff programs, solicit memberships, and aid with event needs. They contribute to strategies for analyzing the museum's visitors, recommend and implement visitor surveys, and report ndings to museum staff.

The Manager of Security and Visitor Experience serves as a member of the museum's engagement team and thereby contributes to and implements strategies that improve Sheldon's overall visitor experience, engage audiences, and encourage visitors to join the Sheldon Art Association.

The Manager of Security and Visitor Experience must be available to respond to alarm calls 24/7 and be flexible to work evenings and weekends as needed.

Characteristic

Duties and Responsibilities:

Visitor

Experience:

30%

• Contribute to and implement a museum-wide Interpretive Plan articulating strategies for visitor orientation, way finding, and in-gallery experiences.
• Continuously benchmark best practices in art museum visitor experience strategies and align Sheldon's visitor experience activities with them.
• Ensure that Sheldon's museum experience is fully accessible to visitors with varying physical and developmental abilities, and languages spoken.
• Develop and implement resources and exhibits for the visitor center that share the museum's history and give visitors the tools they need for an engaging visit.
• Work with the learning and engagement team to recommend and implement self-guided interpretive tools.
• Regularly advocate for the visitor with all museum staff and provide an understanding/consideration of access issues.
• Based on observations of visitor behavior and visitor feedback, recommend changes that would improve the overall experience of visitors.
• Continually evaluate existing policies and systems to improve the overall visitor experience.
• Ensure that the museum's policies for programs, events, and space rental advance the museum's mission while maximizing the potential for earned income.
• Maintain a presence in the visitor center and regularly greet and orient visitors. Answer visitor questions, and resolve visitor complaints, concerns, and problems.
• Oversee museum store operations including merchandising, sales, and reporting.

Security Management: 30%

• Ensure that the museum's security policies and procedures align with best practices in the museum field and meet the requirements of American Alliance of Museums accreditation.
• Direct, manage, and supervise the…