Intensive Community Services Case Manager

Houses of Hope supports Nebraska communities by empowering individuals impacted by substance use and mental health to achieve recovery and independence, build healthy relationships, and give back to their communities.

Houses of Hope is hiring a full-time Intensive Community Services Case Manager for our Targeted Services Coordination Program (TASC). Case Managers assist with planning and problem-solving to overcome obstacles faced by high utilizers identified within the behavioral health system, with goals of improved individual outcomes and reduced overall costs to the behavioral health system. In contrast to traditional case management approaches, which are often tied to single clinical disciplines or to a single service system, Intensive Community Services Case Managers are intended and empowered to cut across organizational and disciplinary boundaries.

This position requires knowledge of adult services systems.

• Manage a caseload of 10 individuals with multiple, serious, and chronic behavioral health needs, providing a minimum of six hours or six face‑to‑face contacts per month to ensure consistent, individualized support.
• Conduct comprehensive initial assessments to identify each client's strengths, needs, and available resources, and collaborate in developing personalized, goal‑driven service plans.
• Empower individuals to achieve personal goals, build life skills, and maximize independence and community integration through hands‑on support, advocacy, positive role modeling, and education on accessing personal and community resources.
• Build and strengthen natural and professional support networks by connecting and coordinating individuals with family members, friends, community organizations, and other service providers.
• Participate in a rotating on‑call schedule to ensure individuals have access to responsive, individualized support and assistance 24 hours a day.
• Attend weekly staffing meetings and all staff meetings as scheduled.
• Actively participate in community‑based meetings and individualized team meetings to promote collaboration, continuity of care, and positive outcomes.
• Pursue ongoing professional development through in‑service training, eLearning, educational opportunities, and relevant trainings to strengthen skills and enhance service delivery.
• Maintain accurate, timely, and comprehensive documentation to support individualized care, monitor progress, and ensure compliance with program and state requirements.
• Utilize a wraparound, person‑centered approach that engages individuals, family members, and other important support systems in promoting stability, recovery, and long‑term success.
• Follow guidelines to provide Mental Health Board Updates, manage program flex funds and oversee Rental Assistance Clients in accordance with applicable program policies and state guidelines to address individualized client needs.
• Provide transportation to individuals as needed using a personal vehicle or company vehicle to support access to appointments, community resources, services, and meaningful community activities.

• Bachelor's degree in psychology, sociology, or related human services field, or two years direct care experience or training in human resources field.
• Experience working within adult service systems and demonstrated ability to collaborate effectively with multidisciplinary teams and community providers.
• CPR/First Aid required (will provide training at no cost).
• Proof of valid driver’s license and insurance is required.
• Minimum age of 21