Receptionist, Administrative​/Clerical

Abbey Medical Practice is looking for an enthusiastic Receptionist to join our friendly, supportive and well organised practice team. We are situated in Lincoln with excellent road and rail connections.

To be responsible for undertaking a wide range of reception duties and general support to the clinical team on a daily basis. Duties will include, but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments and processing information and assisting patients as required.

You will act as the central point of contact for patients, messages and enquiries for the clinical team, liaising with external agencies such as secondary care and community service providers.

Abbey Medical Practice boasts a very friendly working environment, with a strong work ethic across all teams. We have around 8,800 patients with an established team of 2 GP Partners, 3 Salaried GPs and a host of varied professionals including Nurses, HCAs, Nursing Associates, ANP's, Physiotherapist, Pharmacists, Administrators including a lead Administrator and Receptionists including a Lead Receptionist and a Practice Manager.

We work collaboratively in a PCN of 9 practices.

Our dedicated team is crucial to he success of the practice and the service it provides to our patient population.

We are a training practice so support foundation year doctors and GP trainees.

The core responsibilities of the Receptionist are as follows. There may be, on occasion, a requirement to carry out other tasks.

• Accurately detail information on patients records within the clinical system.
• Maintain and monitor the practice appointment system.
• Process personal, telephone and online requests for appointments.
• Answer incoming calls, transferring calls or dealing with the callers' request appropriately.
• Signpost patients to the correct service.
• Initiate contact with and respond to, requests from patients, team members and external agencies.
• Photocopy documentation as required.
• Input data into patients' healthcare records as necessary.
• Manage all queries as necessary in an efficient manner.
• Carry out system searches as requested.
• Undertake a broad spectrum of administrative duties commensurate with the role.
• Be an integral part of the general practice team.
• Act as a chaperone as required.
• Support clinical staff with general administrative tasks as requested.
• Be aware of duties and responsibilities regarding current legislation and adhere to practice policies and procedures on safeguarding adults and safeguarding children.
• Undertake all mandatory training and induction programme.
• Maintain a clean, tidy, effective working area at all times.
• Attend a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed.

In addition to the primary responsibilities, the Receptionist has the following wider responsibilities:

• b. Action incoming emails and correspondence as necessary.
• c. Scan patient related documentation and attach scanned documents to patients' healthcare records.
• d. Participate in local initiatives to enhance service delivery and patient care.
• e. Support in the management of repeat prescriptions, ensuring they are processed accurately and efficiently.
• f. Support and participated in shared learning.

• - Experience of working with the general public.
• - Experience of administrative duties.
• - Experience of working in a healthcare setting.

• - A good standard of education with an expectation of having both GCSE Maths and English at Grade C (Level
  4) or above, or Functional Sills level 2 in Maths and English.
• - NVQ Level 2 in Health and Social Care.

• - Excellent communication skills and effective in communicating and understanding patient needs.
• - Competent in the use of MS Office and Outlook.
• - Ability to use own initiative, discretion and sensitivity.
• - Able to get along with people from all backgrounds and communities, respecting lifestyles and diversity.
• - Ability to work as a team member and…