Customer Success Specialist

Client Account Representative (Technical)

Base pay range: $56,160.00/yr - $58,240.00/yr

Join Team FSSI and Become an Employee-Owner!

Who We Are:

Opening its doors over 45 years ago, FSSI is a leading document outsourcing company servicing Fortune 500 companies in the financial, banking, insurance and billing industries across the U.S. We are currently looking for an Account Representative to join our Client Services team in Lincoln, RI. The Account Representative works directly with their assigned clients, managing the day-to-day tasks to service their projects in a fast-paced technical environment.

If you have a passion for serving clients, an aptitude for learning new technical concepts, and strong project coordination skills, this could be the position for you.

• We Invest in our employees — dedicated training through our FSSI University and hands-on training with the Client Services team
• Build strong client relationships and manage accounts with custom care and expertise
• Resolve client challenges creatively while maintaining seamless communication

• Client Success:
  Act as the primary point of contact between clients and internal teams (IT, Software Development, Operations, Marketing, Accounting, Purchasing). Provide professional care for designated accounts.
• Project Management:
  Oversee client implementations, manage daily tasks for accounts, and monitor production workflows.
• Technical Expertise:
  Help clients understand print, mail, and online presentment specifications; troubleshoot technical issues with internal teams; create technical documentation to client specifications.
• Data & Reporting:
  Ensure accurate client billing and generate client reports.
• Process Improvement:
  Collaborate with teams to enhance efficiency and service quality.

• Bachelor's degree required
• 1-3 years of experience in account management, client implementation, or related industry
• Strong problem-solving and critical thinking skills
• Ability to grasp and explain technical concepts clearly
• Excellent business writing and communication skills with attention to detail
• Strong organizational and coordination skills to manage multiple tasks and deadlines
• Proficiency in Word, Excel, PowerPoint;
  Outlook and Teams; project management software experience is a plus

• Employee Ownership through our Employee Stock Ownership Plan (ESOP)
• Competitive benefit plans for employees and their families
• Industry-leading, technology-driven service focus and access to leading software and equipment
• 401(k) & Roth + ESOP
• Medical, Dental, Vision & Life Insurance
• Vacation, sick leave and paid holidays, including your birthday
• Employee Assistance & Care Programs

• Hiring Pay Range (hourly): $27.00 - $28.00 per hour
• Schedule:
  
  Mon - Fri, 8:00 am - 5:00 pm. This is an onsite position.
• Location:
  
  Lincoln, RI

Ready to grow with us? Apply today!