Managed Network Services Representative

Corporate Operations Recruiter with Granite Telecommunications

General Summary Of Position

Granite has an immediate need for associates in the Managed Services department to work on configurations and activations of our managed services products. We are looking for representatives, preferably with experience in network routing and switching or relevant technical background willing to learn and excel in the field. This individual will be responsible for contributing to the technical implementation of our SDWAN and Security products at customer locations, from strategic planning and order configurations through to turning up and troubleshooting network devices.

This position offers talented technical individuals the opportunity to work with some of the leading Security and SDWAN products on the market and fine‑tune their skills in a specialized expertise.

• Work with internal resources to configure Managed Services products and devices
• Create configuration modifications alongside engineering to support project scale and execution
• Reconfigure devices as needed in troubleshooting environment
• Act as first level of troubleshooting during initial site turn up
• Develop and promote subject matter expertise and platform proficiency
• Work directly with customers on calls to facilitate network deployment
• Provide Day 1 Support for SDWAN and Security products at customer locations

• Entry level experience with network security and SDWAN products and concepts;
  Fortinet, Juniper, etc.
• Understanding of Networking, TCP/IP, Routing, Switching, SD‑WAN
• Experience in customer‑facing technical support roles
• Ability to work independently and make judgement calls to resolve issues
• Strong organizational skills, goal‑oriented
• Excellent multitasking ability
• Demonstrative critical thinking and analytical problem‑solving skills
• Availability to work overtime if required
• Solid work ethic

• CCNA/CCNP certification or equivalent
• Fortinet NSE certification or equivalent
• Bachelor's Degree in Computer Science, Network Design, Network Security or related field
• Experience with coding and automation platforms such as Python, JavaScript or similar
• P2 Clearance / Government Agency Clearance

Entry level

Full-time

Other

Telecommunications