Receptionist, Administrative​/Clerical

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Abbey Medical Practice is looking for an enthusiastic Receptionist to join our friendly, supportive and well‑organised practice team in Lincoln. The role is part‑time, on a permanent contract and is ideal for candidates who enjoy a patient‑focused environment and thrive on teamwork.

• Salary:
  Depending on experience
• Contract:
  
  Permanent
• Working pattern:
  Part‑time
• Reference number: A1970‑26‑0000
• Location:
  
  95 Monks Road, Lincoln, LN2 5HR

• Accurately enter patient information into the clinical system.
• Maintain and monitor the practice appointment system.
• Process personal, telephone and online appointment requests.
• Answer incoming calls, transfer calls or appropriately address caller requests.
• Signpost patients to the correct service.
• Initiate and respond to patient, team and external agency communications.
• Photocopy and scan documentation and attach it to patient records.
• Input data into patients’ healthcare records as necessary.
• Manage all queries efficiently.
• Carry out system searches as requested.
• Undertake a broad spectrum of administrative duties commensurate with the role.
• Be an integral part of the general practice team.
• Act as a chaperone when required.
• Support clinical staff with general administrative tasks.
• Adhere to safeguarding legislation and practice policies for adults and children.
• Complete all mandatory training and induction programmes.
• Maintain a tidy, effective working area at all times.
• Attend formal appraisals with the manager at least every 12 months.
• Provide cover during staff absences.
• Handle incoming emails and correspondencen
• Participate in initiatives to enhance service delivery and patient care.
• Support the management of repeat prescriptions.
• Participate in shared learning activities.

• Essential: Good standard of education with GCSE Maths and English at Grade C (Level
  4) or above, or Functional Skills level 2 in Maths and English.
• Desirable: NVQ Level 2 in Health and Social Care.

• Excellent communication skills and empathy when interacting with patients.
• Competence in MS Office and Outlook.
• Initiative, discretion and sensitivity.
• Ability to work independently and as part of a team.
• Professional telephone manner.
• Punctuality and commitment to team effort.
• High integrity and loyalty.
• Underpinning knowledge of safeguarding policies for adults and children.
• Ability to work to key policies and procedures.
• Problem‑solving ability to process information accurately.
• Organisational and time‑management skills.
• Resilience and capacity to work under pressure.

• Essential: Same items listed under Knowledge, Skills & Experience.
• Desirable: Same items as above plus additional organisational and resilience skills.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a DBS check for any previous convictions.

• Abbey Medical Practice
• 95 Monks Road, Lincoln, LN2 5HR
• Website: