Solutions Assistant x2

About the City of Lincoln Council

At the City of Lincoln Council, we think diversity drives improvement. We are many different people, with different cultures, backgrounds and ideas, but we all share the same passion for providing great service to our community. A career with us is rewarding in lots of different ways. We’re an ambitious authority and our vision for Lincoln is set to transform the city in the coming years.

The City of Lincoln Council isn’t like any other council. It’s a hive of talented, innovative, dedicated, high performing staff who are committed to delivering the best possible outcomes for the people they serve in the communities of Lincoln, and we recognise that people are our most valuable asset.

In this rewarding and challenging role, you will assist with initial enquiries of homelessness, advise and assist applicants with all aspects of their housing register application and give information in relation to the allocations policy.

To fulfil this role, we are looking for an experienced professional with a background in customer service and / or an administrative role with working knowledge of choice-based lettings and legislation around allocations.

This role can be busy and demanding, therefore it is essential that you have first class organisation skills, including the ability to meet tight deadlines and to also have a flexible approach to working hours. Excellent communication skills and the ability to handle conflict and adopt a firm but fair approach.

For further information on working for the City of Lincoln Council, please visit:

• 1 Full Time, Fixed Term for 12 Months.
• 1 Full Time, Fixed Term for 6 Months.

• Offer a full and helpful service to members of the public, receiving and dealing with enquiries through the Housing Solutions team.
• Provide administrative support to the Housing Solutions team including the updating of IT systems.

• Flexible working options / Flexi time scheme.
• Generous annual leave entitlement plus bank holidays.
• Local government pension scheme.
• Employee online discount scheme (including cinema, retail / supermarkets and homeware / tech).
• Health and Wellbeing support.
• Sustainable Travel Options (Tax free bike scheme and discounted City parking).