Contract Administrator

We are recruiting for a diligent, professional Contract Administrator to join our busy repairs scheduling team in our Lincoln office. The Contract Administrator serves as a crucial conduit between multiple stakeholders, ensuring that accurate data is delivered and communicated daily to the appropriate parties and that all planned, and allocated works are distributed on time, meeting the standards set by the Company and its Clients.

The successful candidate will be responsible for providing administrative support to our team leaders, engineers, suppliers, and tenants with proven administrative work experience, ideally in the housing, premises, or facilities management sector.

• Planning the day‑to‑day works of the Heating Engineers, Multi‑Skilled Engineers, Electricians, Plumbers, Apprentices, and distributing/communicating work accordingly.
• Ensuring the cascade of data is both accurate and timely.
• Ensuring up‑to‑date records are produced and kept via the appropriate mediums on time.
• Liaising with other Contract Administrators and Supervisors.
• Answering and dealing with phone calls from both Clients and Tenants.
• Understanding and delivering an excellent level of customer service.
• Maintaining a friendly and professional attitude to encourage good relationships with Engineers, Tenants and Clients.
• Completing the appropriate criminal and reference checks before starting work.

• Proven administrative work experience, ideally in housing, premises or facilities management sector.
• Proficiency with Microsoft packages, IT systems and databases.
• Strong organisational abilities.
• Experience handling a high volume of calls (beneficial).
• A self‑motivated individual looking to develop and progress within a successful Company.

Monday to Friday 8am till 5pm, with 1 hour lunch, office based at local Lincoln branch.

• Employee wellbeing programme, occupational health support and telephone support‑counselling for staff.
• Service level awarded annual leave.
• Enhanced Maternity & Paternity Packages.
• Dental/Healthcare cash plan.
• Cycle to Work Scheme.
• Electric Vehicle Leasing Scheme.
• Gender & Equality Working Group.
• Sureserve Academy – a platform for development, career progression.
• Employee Voice Programme.
• Social activities for all of our teams.
• Sureserve Legends – celebrating the fantastic ways in which our employees live our values.

Sureserve mission is to be the trusted partner of choice to the social housing and related public sector in delivering essential and affordable heating, energy savings, and compliance solutions. We play a key and progressive role in decarbonisation, always delivering for customers, employees, residents and the environment with safety, integrity and respect at the forefront of everything we do.