Administrative and Clerical Receptionist - Band 2

Administrative and Clerical Receptionist – Band 2

Within Therapies we have an opportunity for a Administrative/Clerical Receptionist to join a 20+ strong administrative team across four main therapy departments. The job involves supporting therapy services to maintain Physiotherapy and Occupational Therapy departments output across the sites.

The post is to be based at Lincoln County Hospital with travel to other sites in line with business need and training requirements. This position is for 37.5 hours per week.

To ensure patients receive appointments within the local and national targets set.

To ensure patients and staff receive all relevant information in a timely, accurate and effective way.

To ensure all data relating to patients is captured in a timely and accurate manner. To provide a customer focused booking service.

To provide reception services, to relevant areas in a professional, understanding and courteous manner.

To follow agreed procedures and protocols.

• GCSE Grade C or above in English and Maths or equivalent qualification / experience or NVQ Level 2 in relative subject, i.e. Customer Care skills or Administration (or equivalent qualification) or at least working towards
• CLAIT or European Computer Driving Licence or equivalent

• Experience of working in a customer care or office environment
• Knowledge or experience of NHS working
• Ability to prioritise and organise own workload
• Good written and verbal communication skills
• Be accurate and pay attention to detail in work produced
• Ability to evidence/demonstrate key values and behaviours in line with the Trust framework:
  Patient Centred, Respect and Excellence, Compassion, Safety
• Awareness and Knowledge of the dignity in care agenda.
• Understanding of NHS waiting times Targets
• Experience of Health Records, Outpatients and Waiting List
• Understanding of booking systems, maintaining diaries

• Ability to maintain patient confidentiality
• Ability to work to tight deadlines
• Ability to work as an individual and as part of a team
• Hold a full, clean driving licence

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.