Branch Administrator

Are you highly organised, customer-focused, and looking for a varied role within a busy branch environment?

We're seeking a proactive Branch Administrator at our Sutterton Branch to support our Branch Manager and wider team, helping to ensure the smooth day-to-day running of the branch.

This is a fantastic opportunity for someone who enjoys working with people, thrives in a fast-paced environment, and takes pride in providing excellent administrative support and customer service.

As Branch Administrator, you'll play a key role in supporting branch operations by:

• Providing comprehensive administrative and PA support to the Branch Manager and wider team.
• Acting as the first point of contact for customers, handling enquiries professionally in person, over the phone, and via email.
• Managing incoming calls and maintaining the branch switchboard.
• Processing invoices, delivery notes, quotations, delivery tickets, and other branch documentation.
• Carrying out daily cashiering duties and liaising with Head Office.
• Maintaining accurate records, filing systems, and confidential information.
• Updating and managing sales databases and branch records.
• Supporting the sales team during events, exhibitions, and trade shows.
• Assisting with stock administration, including monthly checks of domestic items.
• Coordinating communication across the branch to ensure efficient operations.
• Delivering a consistently high standard of customer service and professionalism.

We're looking for someone who is:

• An excellent communicator with a confident and professional telephone manner.
• Comfortable building relationships with customers, colleagues, and stakeholders at all levels.
• Highly organised with strong time management and multitasking skills.
• Accurate and detail-oriented, particularly when handling data and financial information.
• Trustworthy and discreet when dealing with confidential matters.
• Proficient in Microsoft Office, particularly Word, Excel, and PowerPoint.
• Self-motivated, adaptable, and able to work using their own initiative.
• Friendly, approachable, and committed to working as part of a team.
• Professional in appearance and committed to delivering outstanding customer service.

This is an excellent opportunity to become part of a well-established business where you'll play a central role in supporting branch success. You'll enjoy a varied and rewarding position, working closely with colleagues across the business and contributing to a positive customer experience every day.

Additional Information:

Start Date:

Immediate, but subject to successful candidates notice period

Location:

Sutterton, Lincolnshire PE20 2ET

Hours:

40 hours per week – 8am to 5pm Monday to Friday (1-hour unpaid lunch)

Contract:

Permanent, Full time, Salaried

Salary: £Competitive, dependent upon experience, plus bonus

Rewards:
We are offering a competitive salary, as well as 32-days holiday (inc bank holidays), workplace pension, life assurance (2 x salary), country store staff discount, car tyre discount, company sick pay scheme, flu jabs and employee referral scheme..