Primary Care - Receptionist​/Patient Healthcare Navigator

Job Summary

We are seeking a professional and friendly Receptionist/Administrator to join our busy GP practice. The successful candidate will provide excellent patient care, manage reception duties, and support the administrative functions of the practice while maintaining confidentiality and professionalism at all times.

We are seeking a professional and friendly Receptionist/Administrator to join our busy GP practice. The successful candidate will provide excellent patient care, manage reception duties, and support the administrative functions of the practice while maintaining confidentiality and professionalism at all times.

• Greeting patients and visitors.
• Answering telephone calls and responding to patient enquiries.
• Booking, amending, and cancelling appointments.
• Processing prescriptions and patient registrations.
• Managing incoming correspondence and scanning documents.
• Maintaining accurate patient records on System One.
• Administrative support for clinicians and the wider practice team.
• Read coding and data entry to support record accuracy.

• Previous experience working in a GP practice, primary care, or healthcare setting.
• Knowledge of Systm One.
• Strong communication and customer service skills.
• Good organisational and IT skills.
• Ability to work effectively in a busy team environment.

• Previous experience with Read Coding/Clinical Coding.
• Knowledge and use of AskMyGP and other primary care software.
• Experience processing clinical correspondence and updating patient records.

This role offers the opportunity to contribute to high-quality patient care while supporting the efficient running of the practice.

Omnes Healthcare is a growing, forward-thinking organisation delivering NHS Primary and Secondary Care services since 2006. Supporting patients across multiple sites, we combine clinical excellence with innovation to improve lives.

As part of the Evergreen Group, we also lead on digital health and genomics projects, including the Evergreen Life app, which empowers people to take control of their health.

Our mission is to enhance healthy and happy life years through high-quality, personalised, and accessible care. Our vision is to be a trusted leader in healthcare, known for innovation, compassion, and real impact.

• Caring
  - Respect and compassion in everything we do
• Inclusive
  - Empowering diverse voices and teamwork
• Evolving
  - Driving continuous improvement and innovation
• Ambitious
  - Striving for high standards and real impact

Whether your role is clinical or corporate, it matters. We're committed to creating a positive, inclusive, and supportive environment where all colleagues can thrive.

Omnes Healthcare are an inclusive employer. If you require any adjustments during the recruitment process, we will be more than happy to help.

• 25 days holiday plus bank holidays, plus an extra day off for your birthday
• Excellent work-life balance
• Clinical progression and training cost support
• Full indemnity cover for all work undertaken
• NHS Discount & Support Schemes
• Employee Assistance Programme
• Sick pay, enhanced maternity/paternity leave
• Salary sacrifice schemes (electric car, cycle to work)
• Life insurance (3x salary), healthcare cash plan, charitable giving scheme