Customer Quality Administrator

Role:
Customer Quality Administrator

Location:

Lincoln

Duration: 6 months

Pay Rate: £15.67 PAYE

• Lead the planning, implementation, and evaluation of customer satisfaction survey requests (utilizing tools such as (url removed))
• Coordinate follow-up actions from customer satisfaction survey requests.
• Help prepare presentations.
• Oversee the creation, revision, and management of documents and instructions
• Analyze customer data to generate insights and recommendations that enhance business performance
• Drive process development and continuous improvement within the Integrated Management System (ISO 9001, ISO 14001, OHSAS 18001)
• Liaise with Third Party Survey Provider on a regular basis for problem solving issues.

• Proven experience in business administration, customer quality, or a related field.
• Strong stakeholder management skills across business units and the wider Siemens Energy environment
• Collaborative mindset and motivation to work within a team to achieve excellence
• Advanced proficiency in MS Office Applications
• Demonstrated problem-solving abilities and a drive for continuous improvement
• Ability to work independently and manage multiple priorities
• Openness to applying AI solutions to business challenges and improving productivity
• Strong interest in customer management and a customer-focused approach

The Customer Quality Team operates globally as part of the Productivity and Improvement Projects Team (PIP), leveraging customer feedback to drive product and service enhancements.

Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants