Head Growth & Partnerships

Overview

🚀 Make Your Impact in the UK Veterinary Sector — Join Vet Success as Our Growth Leader
Ready to shape the future of veterinary business performance in the UK?
At Vet Success
, we empower veterinary practices to thrive through data‑driven insights, powerful payments tools, and a world‑class customer experience through our wider services. We’re now looking for a dynamic commercial leader to drive our next phase of growth — expanding our footprint, deepening client partnerships, and elevating our brand across the sector.
This is your opportunity to step into a high‑impact role where your work directly transforms how practices operate, grow, and deliver exceptional care.
Vet Success is an independent business within the IVC Group.

As our Growth & Partnerships Lead
, you’ll be the engine behind Vet Success’ expansion in the UK. You’ll bring energy, strategic thinking, and a passion for helping veterinary teams succeed — while playing a pivotal role in shaping our market presence & an influential role in our senior leadership team (SLT).
You’ll work closely with our Marketing and Customer Success teams (with one day per month in our Bournemouth office) and become a trusted partner to both new and established veterinary practices across the country.

• 🌟 New Business Growth – Drive expansion by securing new subscriptions with practices who haven’t yet experienced Vet Success. Play a critical role in increasing our UK market share through informed, relationship‑led selling.
• 🤝 Client Development & Engagement – Grow subscription volumes within existing practices & build new relationships with independent practices up & down the country.
• 🐾 Healthcare Plan Launch Support – Guide practices launching healthcare plans for the first time. Act as an expert advisor on structure, strategy, and implementation.
• 🚀 Seamless Onboarding – Partner with Customer Success to ensure every new client experiences a smooth, supportive onboarding journey.
• 💙 Client Satisfaction & Retention – Stay close to client needs, resolve challenges early, and implement solutions that build loyalty. Lead data-driven retention initiatives to minimise churn and maximise lifetime value.
• 🤝 Strategic Partnerships – Identify, nurture, and grow partnerships that elevate the Vet Success brand and expand our influence across the veterinary sector.
• 🏆 Internal Collaboration – Act as a connector and motivator across teams — ensuring Sales, Marketing, and Customer Success are aligned on shared goals.
• 📣 Industry Visibility – Represent Vet Success at conferences, exhibitions, and networking events. Build lasting relationships and identify new pathways for growth.

• A proven track record in business development, sales, or growth leadership
• Experience working in or closely with the veterinary or healthcare sector
• Strong commercial instincts and a data‑driven mindset
• Ability to build rapport and influence a wide range of stakeholders
• Solid understanding of marketing strategy and customer lifecycle management
• Excellent communication, negotiation, and presentation abilities
• Willingness to travel across the UK and attend key industry events

• Ambitious, outcomes‑focused and excited by the chance to shape real impact
• A collaborative team player who thrives in fast‑paced, evolving environments
• Deeply customer‑obsessed with a passion for delivering genuine value
• High emotional intelligence, empathy, and authenticity
• Proactive, resourceful, and naturally solutions‑oriented
• Resilient and adaptable — able to navigate ambiguity with confidence
• Credible and trusted at all levels, from practice teams to senior stakeholders

You’ll be part of a mission‑driven organisation that genuinely cares about improving veterinary business performance — and in turn, the care animals receive.

Your role will be varied, impactful, and supported by a passionate team that values innovation, collaboration, and growth.
If you want to drive meaningful change, build lasting relationships, and play a pivotal role in scaling a respected brand across the UK, we’d love to hear from you.

At IVC…