Supply Chain Planning Administrator FTC

Noble Foods Home of the Happy Egg Co.

Noble Foods is a family-owned company which began in 1920 and includes successful milling, poultry, agriculture, and consumer foods businesses. Within this, Noble Foods owns several successful brands, including the UK s biggest free-range egg brand the Happy Egg co., Big & Fresh and Purely Organic.
In a recent survey by Best Companies we were rated as one of the Top 10 companies to work for in the Food and Drink industry.

To ensure the accurate and timely processing of sales orders and effective coordination across internal departments and the supply chain. The role is responsible for maintaining excellent customer service, resolving queries, and supporting operational efficiency through clear communication and reporting.

(The below is not exhaustive)

Accurately raise and manage manual sales orders, including any amendments or updates.

Communicate order details and changes effectively to Production, Transport, and other relevant departments.

Monitor orders through the supply chain, ensuring timely progress and resolution of any issues.

Act as a key point of contact for customer queries, complaints, shortages, and order-related issues, ensuring prompt resolution.

Provide administrative support to Supply Chain Planners and the wider team.

Produce and share service level reports and performance data with stakeholders as required.

Maintain accurate records and documentation, including raising purchase orders and confirming orders for equipment or services.

Use Microsoft Office tools (particularly Outlook and Excel) effectively to manage workloads and reporting.

Provide out-of-hours support where required, including cover for weekends, holidays, or sickness absence.

Health & Safety responsibilities

• Follow the health and safety policies and procedures.

• Report any hazards, incidents, or injuries to the team leader or manager.

• Use the personal protective equipment and clothing provided.

• Cooperate with the team leader or manager on health and safety matters.

• Participate in health and safety training and induction.

Social & Environmental responsibilities

• Demonstrate awareness of the social and environmental impact of your work and strive to minimise any negative effects.

• Follow the company's policies and guidelines on sustainability, ethics, diversity and inclusion, and health and safety.

• Support your team members and collaborate with other colleagues to achieve the company's social and environmental goals.

• Seek opportunities to learn and improve your skills and knowledge on social and environmental issues relevant to your role.

Skills, Knowledge & experience

Strong organisational and administrative skills with high attention to detail

Excellent communication and customer service skills

Ability to prioritise and manage multiple tasks in a fast-paced environment

Experience in order processing, supply chain, or logistics (desirable)

Proficient in Microsoft Office, particularly Excel

Personal attributes

Works Together and collaborates with others to complete tasks and solve problems

Takes Ownership for the quality and timeliness of their work

Is Courageous and does what they know is right even if its uncomfortable

Takes Action and does everything in their ability to deliver what has been promised

Contributes to a trusting team by treating everyone with Respect and showing kindness to all colleagues

Strives for Excellence and takes every opportunity to learn new skills

Internal:

• Sales & Marketing

• Production

• Logistics

External:

• Customers

• Transport Providers

We believe the most successful teams are formed from a diverse talent…