IVA Case Officer

Job Description

Location:
Grantham (Onsite)
Shift Pattern:
Differing shifts between 8-4 and 11-7 Monday to Friday on a Rota Basis
Salary: £25396.80 + Bonus

Here at Pay Plan, we are growing our teams! If you have strong communication skills, ideally over the phone, and take pride in providing excellent customer service we would love to hear from you! Ready to join? Read on to find out more about this role.

An IVA Support Case Officer is responsible for assisting clients currently in an active Individual Voluntary Arrangement (IVA), as well as supporting their creditors throughout the process. You’ll manage a portfolio of clients, maintaining regular contact to review their circumstances and ensure the best possible outcomes for both the client and their creditors. We want to make the journey to becoming debt‑free as simple and stress‑free as possible.

• Make and receive calls, send and receive emails, texts, and post, to and from clients and their creditors and voting agents
• Proactively gain trust with clients by building rapport, listening, acknowledging, and guiding them through their journey
• Build and maintain strong working relationships with colleagues and third parties
• Be client driven, listening to…