Customer Service Administrator

We have an excellent opportunity for a Customer Service Administrator to join our clients’ renowned online car sales company at their office based in Lincoln, Lincolnshire.

Our client is a large online car sales company specialising in exclusive discounts and specialist sales for all those who serve, or who have served in the Armed Forces, Emergency Services and Teachers.

Over the past 20 years the company has grown exponentially and after signing up more manufacturers to the scheme and expanding into new customer groups, they are now looking to expand their team.

As a Customer Service Administrator your responsibilities will include:

• Coordinating customer vehicle orders from initial order to delivery
• Sending out the correct paperwork to customers
• Processing customer orders
• Responding to customer order enquiries via phone or e‑mail
• Liaising with dealership partners to progress the customers’ order
• Processing customer finance agreements with the correct supporting documents
• Registering customer vehicles with the DVLA
• Arranging customer vehicle collection/deliveries

As a Customer Service Administrator, you must have previous administrator experience, car dealership sales administration is preferable but is not mandatory and you must be / have:

• Excellent communication skills, both written and verbal
• Strong organisational skills
• Manage & prioritise workloads to ensure deadlines are achieved
• Ability to work under pressure to meet strict deadlines
• Professional telephone manner
• Positive & resilient approach to tasks
• Experience in working in a faced paced customer focused environment

A friendly and approachable persona is an absolute must. A good sense of humour is needed to mirror what can only be described as an ‘enjoyable’ vibe within the team.

For the role of Customer Service Administrator, your working hours will be 8.30am to 5.30pm Mon to Fri and you will receive a salary of £22,880 per annum plus:

• Loyalty awards for length of service
• Company events
• Free car parking
• 28 days holiday