Customer Service Representative

Staffline are Hiring

New Full-time, Permanent Job vacancy

We are keen to speak with Customer Service representatives.

• Experienced as a CSR in a fast-paced manufacturing setting? Highly advantageous!

Monday-Friday, Early lunchtime finish on Fridays, Hello weekends!

Working hours

7.30am-4pm or 8am-4.30pm

In your role as a Customer Service Representative:

Working within a team, you will be managing customer orders and ensuring exceptional service delivery. Responsible for accurate and timely order processing, proactive communication with internal teams and customers, and supporting overall supply chain efficiency.

• Processing customer forecasts, firm orders, and spot orders in the ERP system accurately and on time.
• Provide customers with delivery confirmations, alternative scheduling options, and timely updates on shipment status.
• Manage customer inquiries via email, phone, and portals, ensuring prompt resolution or escalation.
• Collaborate with Planning, Warehouse, Logistics, Sales, and NPI teams to maintain seamless order flow.
• Release shipments to warehouse and coordinate logistics for timely dispatch.
• Attend customer status review calls and maintain proactive communication.
• Learn & demonstrate knowledge of company products, materials, and processes.

To be considered for the position of Customer Servoce Representative:

• Strong proficiency in English and numeracy skills.
• Experience with ERP systems and Microsoft Office (Excel, Outlook, Teams).
• Proven data entry accuracy and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to prioritise workload in a fast-paced environment.
• Analytical mindset with problem-solving capability.
• Customer focused

For further details and a confidential chat about this permanent job vacancy, please apply!