Customer Experience Executive

The Role

Our client is a thriving artisan business known for handcrafted products, genuine care, and a reputation for service as exceptional as their products. They supply a mix of corporate clients and loyal members of the public, and they're now looking for someone who can be the welcoming voice behind the brand.

• Responding to customer enquiries across email, phone, socials and messaging platforms
• Handling order queries, feedback, complaints and delivery updates
• Building strong relationships with wholesale clients and partners
• Managing order life cycles with accuracy and warmth
• Monitoring socials and engaging with customers in the brand's tone
• Collaborating daily with production, delivery and admin teams
• Gathering customer insights to help enhance service and processes

• Experience in customer service, account management or client support
• A warm communicator who writes and speaks with clarity and personality
• Highly organised and able to manage multiple conversations at once
• Comfortable using social platforms for customer interaction
• Calm, proactive and solution‑focused
• A team player with a positive, can‑do approach

If you love great food, great people and great service, this role is the perfect mix.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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