Customer Service Administrator

Customer Service Administrator

Lincoln | Full Time, 8:30 am–5:00 pm, Monday to Friday (30-minute lunch break) | £26,500–£27,500 per annum

Do you take pride in delivering exceptional service and ensuring every customer interaction leaves a lasting impression?

If so, this could be the perfect opportunity for you.

Since 1971, our client has been a market-leading manufacturer and distributor of cabinet hardware, fixtures, fittings and site supplies. They are the one source solution for those forming interior spaces, delivering cost savings and fast, dedicated service. With significant investment into research and development, they have continued to grow year on year and build upon their success.

What’s in it for you?  

20 days annual leave plus statutory bank holidays
SMART Pension Scheme
Opportunity to work in a fast-paced, supportive and growing business
A professional, team-focused environment where your contribution is valued
Company wide profit share scheme
Are you the right person for the job?

Customer Service experience with B2C and/or B2B customers, including handling queries and complaints
Strong administration skills and confident in making and receiving phone calls
Exceptional verbal and interpersonal skills when dealing with colleagues, suppliers and clients
High level of accuracy when entering customer data and processing orders
Ability to direct customer service issues to the correct channels
Skilled at building rapport with clients over the phone to increase loyalty and spend
Motivated, dedicated and flexible
Able to work collaboratively as part of a team to achieve sales targets
Accountable, honest and professional with integrity
Strong organisational skills with the ability to prioritise workload and take ownership of customer issues
What will your role look like?

Managing customer service queries, including returns, delivery updates, product and price enquiries
Taking customer orders via telephone, email and from Area Sales Managers
Processing orders with 100% accuracy onto the ERP platform (Orderwise) and issuing order acknowledgements
Keeping customers informed of any issues or delivery changes
Responding to customer requests or directing them to the appropriate department promptly
Liaising with couriers and suppliers to ensure customer needs are met
Maintaining and updating customer pricing within the system
Setting up new customer accounts on Order Wise
Processing card payments for proforma accounts
Maintaining shared sales inboxes
Handling customer collections, returns and complaints
Supporting customers and suppliers visiting the reception or the collection point
What’s next? It’s easy! Click “APPLY” now! We can’t wait to hear from you!

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