Customer Experience and Order Management Executive

E-commerce Order Processing Customer Service Linnworks Operations

The Opportunity

An established and growing e-commerce business based in Lincolnshire is looking to recruit an E-commerce Customer Experience Executive to support its day to day operations.

This is a process driven role, focused on the accurate handling of online orders, customer queries, and operational workflows.

The position will suit someone highly organised, methodical, and detail-focused, who enjoys working in a structured environment and takes pride in getting things right first time.

Key Responsibilities

• Process and manage high volumes of online orders via Linnworks and internal systems
• Monitor and track order status, stock levels, and fulfilment progress
• Ensure accurate and timely order processing across multiple sales channels
• Handle customer service enquiries via email and inbound telephone calls
• Provide clear and professional updates relating to orders, deliveries and returns
• Resolve order queries and customer issues efficiently and accurately
• Liaise with couriers, suppliers and internal teams to ensure smooth order fulfilment
• Maintain high standards of data accuracy and system input at all times
• Support continuous improvements across e-commerce operations and processes

Skills & Experience

• Experience with in e-commerce, order processing, customer service or sales support
• Strong administrative and organisational skills
• High attention to detail and accuracy
• Experience handling online orders and processing systems
• Confident communication skills across email and telephone
• Ability to manage workload in a fast-paced, process-driven environment
• Experience with Linnworks or similar e-commerce platforms is highly desirable

The Person

• Methodical, structured and process-led
• Takes accountability for their work and follows tasks through to completion
• Calm under pressure with the ability to prioritise workload effectively
• Professional, reliable and consistent
• A team player with a positive and practical approach

Why Apply?

• Join a well established Lincolnshire-based e-commerce business
• Stable, structured role with clear responsibilities
• Supportive working environment
• Opportunity to develop within e-commerce operations