Customer Services Advisor - Childrens Services

Our Public Sector client based in Lincoln, requires several Customer Services Advisors to join their busy Children's Services Team, providing a wide range of Business Support Services within their customer services centre.

Due to the nature of the service, flexibility is required.

Working hours are between 8:00am and 6:00pm, Monday to Friday. The hourly rates for this role are 12.76 per hour, and the role is due to run for a minimum of 12 weeks, with a potential opportunity to extend.

This is a highly important and sensitive role where you will be the first point of contact for people reporting concerns about a child. Calls may come from members of the public or professionals such as Police Officers, Nurses, Health Professionals and Teachers, with each contact playing a potentially vital role in safeguarding children.

As a Customer Service Advisor, your responsibility will be to gather detailed and accurate information from callers, using professional curiosity to explore concerns thoroughly and obtain all relevant facts. You will need to look beyond the information presented, asking appropriate questions and ensuring that nothing is taken at face value.

The information you collect will be documented against a structured framework and recorded accurately on our systems before being passed to Children's Social Care. The decisions made regarding a child's safety and wellbeing are often based on the information you have gathered, making clear, concise and accurate communication essential.

To be successful in this role you will need to:

A passion for delivering excellent customer service
Outstanding verbal and written communication skills
The ability to build rapport quickly and gather information effectively over the telephone
Strong listening skills and attention to detail
The ability to type effectively and accurately whilst talking on the phone
Professional curiosity and confidence in asking probing questions when appropriate
The ability to remain calm and focused in sensitive situations
A resilient and compassionate approach
Good organisational skills and the ability to present information in a logical and structured way
Flexibility and adaptability within a busy service environment
Good IT skills, including competence in Microsoft Office applications and Windows

Please send you CV in the first instance to (url removed)

Barker Ross Group values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.