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FCA Regulated Complaints Resolution Specialist
Job in
Lincoln, Lincolnshire, LN2, England, UK
Listed on 2026-08-30
Listing for:
Jackalope Digital LLC
Full Time
position Listed on 2026-08-30
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep
Job Description & How to Apply Below
Goodlord is seeking a complaints handler based in Lincoln, working two days per week from our Lincoln City Centre office and the remaining three days remotely (or in the office if you prefer). You’ll be part of our central complaints function, ensuring customers receive timely, fair and regulated complaint resolutions.
You’ll manage the complaints inbox, acknowledge timelines, handle cases in line with FCA procedures, maintain records, investigate with cross-team collaboration, and write
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